Kamil Zlahoda | Page 3

M'Lady Nissan responded

Dear Mforsyth1210, Thank you for your loyalty to M'Lady Nissan for over 18 years! We're delighted to hear that you have consistently received great deals and excellent service. Eddie Colville appreciates your high recommendation, and your satisfaction means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Dear Crystal, It’s unfortunate that you are experiencing issues with your Jeep Wrangler. When you purchased the vehicle, it was under a Bumper to Bumper Factory Warranty, and you also have an extended service contract. We understand that the problems you've encountered have been frustrating and disappointing. To help address these issues, we offered to pick up the Jeep ourselves so that our mechanics can thoroughly inspect and fix the problems. Additionally, three months later, given your ongoing dissatisfaction with the Jeep, we suggested a trade-in option to help you transition to a different vehicle, though we understand this might result in additional costs. We recognize that dealing with these issues has been a challenging experience, and we want to do everything we can to assist you. While we recommended visiting a local Jeep store due to the factory warranty and your location, our offer to pick up the Jeep stands, and we are committed to resolving this situation. Please contact us directly if there is anything more we can do. We value your feedback and hope to restore your confidence in our dealership. Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan www.mlady.com

M'Lady Nissan responded

Thank you for sharing your experience, Daniel! We're delighted to hear that Eddie Colville provided you with efficient and easy leasing service for your new vehicle. At M'Lady Nissan, we aim to make the car leasing process smooth and hassle-free for our customers. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your recommendation! Best regards, Kamil Zlahoda Sales Manager Jim M'Lady Nissan

M'Lady Nissan responded

Dear Everson, Thank you for sharing your positive experience with us! We're delighted to hear that you found our environment clean and our staff friendly and professional. Ensuring a welcoming atmosphere and providing prompt assistance are top priorities for us at M'Lady Nissan. We're grateful for your recommendation to friends and family. Your satisfaction means a lot to us, and we're glad that we could meet your expectations. If you ever need any further assistance or have any questions, please feel free to reach out. We appreciate your support and look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

M'Lady Nissan responded

Thank you, Mr. Saro, for your continued trust in us at M’Lady Nissan! We're delighted to hear that Eddie and I provided you with excellent service. We appreciate your loyalty, and if you ever need anything else, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

M'Lady Nissan responded

Dear smichaelwilson, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed working with Shane during your recent visits to M'Lady Nissan. Shane takes pride in his expertise and is dedicated to providing exceptional service to all our customers. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

M'Lady Nissan responded

Thank you for sharing your wonderful experience, Buschca4! Your satisfaction is our top priority, and it's fantastic to hear that Anthony, Scott, Bryan, and I could make your car buying journey enjoyable and efficient. We appreciate your kind words and your recommendation means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help. Thanks again for choosing M'Lady Nissan! Warm regards, Kamil Zlahoda Sales Manager M’Lady Nissan

M'Lady Nissan responded

¡Gracias por tu reseña, Luis Manuel! Nos alegra saber que recibiste un excelente servicio y atención en M'Lady Nissan, especialmente por parte de Hugo Duran y Kamil Zlahoda. Estamos comprometidos a brindar a nuestros clientes las mejores opciones para sus automóviles y nos complace saber que pudimos cumplir con tus expectativas. Si necesitas ayuda adicional o tienes más comentarios, no dudes en contactarnos. ¡Apreciamos tu negocio! Saludos cordiales, Kamil Zlahoda Gerente de Ventas M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

M'Lady Nissan responded

Hi KJ, Thank you for choosing M’Lady Nissan once again! We appreciate your loyalty and trust in our dealership. We’re delighted to hear that Ricardo Perez provided you with an awesome experience. Customer satisfaction is our top priority, and we're thrilled that Ricardo could assist you in finding your fourth car with us. If you have any questions or need further assistance, please feel free to reach out. We look forward to continuing to serve you and providing you with excellent service for all your automotive needs. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

M'Lady Nissan responded

Hello, Thank you for taking the time to leave such a positive review about your experience at M'Lady Nissan. We're thrilled to hear that you had a wonderful experience with our professional, accommodating, kind, and honest staff. It's great to know that George, and Mir and I provided you with outstanding service and made you feel comfortable throughout your visit. We strive to provide top-notch customer service, and your feedback is much appreciated. If you ever have more questions or need assistance in the future, please feel free to reach out. We look forward to serving you again. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan