Kanoa Chang | Page 6

Kanoa Chang was my service consultant. He was exceptional. He was easy to work with and I was very happy with the service he provided to get my car beck on the road. He is an excellent rep He was exceptional. He was easy to work with and I was very happy with the service he provided to get my car beck on the road. He is an excellent representative of your dealership. More

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The service department has been exceptional everytime we have utilized their service. While stationed in HI, we will use them. have utilized their service. While stationed in HI, we will use them. More

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Great service every time. They always have the knowledge and the can do attitude to get the job done They always have the knowledge and the can do attitude to get the job done More

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Good service and helpful and efficient, understanding and willing to explain what’s to be done willing to explain what’s to be done More

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Good job on my service and my concerns. Even fixed something that I knew needed fixing but didn’t request. thanks to Kanoa. Even fixed something that I knew needed fixing but didn’t request. thanks to Kanoa. More

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Best service team ever! Always helpful and friendly. Takes the time to explain everything that was done for your service /repairs. Always helpful and friendly. Takes the time to explain everything that was done for your service /repairs. More

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Great service! Service employees are so friendly and helpful at every step! Always courteous and never keep you waiting any longer than expected for service rendere Service employees are so friendly and helpful at every step! Always courteous and never keep you waiting any longer than expected for service rendered! Always seems sooner than time allowed! My experience is enjoyable!! More

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Grateful that everything I need for my Honda is found in my hometown. Easy location, great staff & amenities. my hometown. Easy location, great staff & amenities. More

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Purchased my vehicle Certified from this location. Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone Enjoyed working with BOB LAUDICK. He was thoughtful and has been excellent with checking in periodically each year. After 3 yrs, things have gone downhill quickly. Called to speak with Kanoa to schedule a service appointment - oil change, check on reverse sensor that was not installed properly and kept falling, desire for tire check due to poor traction. Doug answered and told me Kanoa was not available. We trouble shot my concerns over the phone and made an appointment. He told me they would likely need to keep the car all day so appointment on Saturday at 9am, pick up by 4pm. Upon arrival for appointment, Kanoa was on the phone but got up to print out my intake papers. Told me Doug would be helping me. Doug finally comes in with a mechanic and walks behind the counter. No acknowledgement. Did not even see me. Kept talking with the mechanic. Kanoa motions to him that I am standing there, Doug glances up, and goes back to talking with the mechanic. I keep standing there and when he finally finished, looks up at me and says, "What you here for?" -- What kind of customer service is that? Kanoa motions again to him at the intake papers that were already printed out for him, sitting right in front of him. Doug picks up the papers (which contain his own notes from our conversation), but he failed to read them! He said, "Ok, so, what do you mean tires slipping? ... You probably just need to switch the reverse sensor switch back. Whatʻs the problem with that?" I was so appalled by his conduct. - failed to greet customer/acknowledge customer presence - ignored customer - failed to thank customer for waiting for him - failed to read intake paper notes (that he wrote) - failure to actively listen, leading to repetitive questioning - unprofessional tone and verbiage Later in the day, Doug calls to tell me he went to look at the tires and "Ya, theyʻre pretty bad, cracking". He then proceeds to calculate each & every little expenditure out loud, and finally says, "So, youʻre looking at a thousand for the tires. Thatʻs not including an alignment and you need one. So, you wanna do that?" I told him, "Not for a thousand plus dollars." He sarcastically replied, "So what you want us to do then? Theyʻre pretty bad, you know." I told him, "You can do the oil change that was scheduled and fix the reverse sensor." He comes back with, "Well, what time you need it by? Cause weʻre pretty backed up here, you know." Again, appalled by Dougʻs behavior. I tell him, "Well, then you tell me what time it is going to be ready." He said, "Oh, ok, well, your car is next so it should be done by 1:30pm." Doug calls at 2:58pm! No call before then to inform me that they are running over time and that the car would not be ready when promised. I had called to speak with the cashier in the service department and requested a different service writer for pick up due to Dougʻs behavior. She graciously informed me that she would be the one to help me. Kanoa Chang and this God-send of a cashier made pick up after a horrible day as best as possible. Clear explanation, break down of tire estimate and quick processing. The sliver of silver lining. Went to get new tires elsewhere, but wheel lock key missing. Tried to get help from the service manager, Dalton. Horrible, cocky attitude. His behavior clearly demonstrates why Doug behaves the way he does. - failure to actively listen - unprofessional tone and verbiage (cut me off repeatedly, leading to harassment) - blaming the customer before checking service records - hung up on - Asked if appt. needed. Told "Just come before 9am on Sat. CLICK" - failure to honor time commitment - called at 8:15 Sat to say he was leaving So long as Dalton remains the service manager, I am not comfortable returning here for any kind of service. Poor leader. Poor example. Nightmare! More

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Justin and Kanoa were professional and quick to provide customer service in an immediate manner. customer service in an immediate manner. More

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