Kareem Omara

Audi Marin responded

Thank you for your 5-star review of Audi Marin. We’re glad to hear you had a great experience with our team, inventory, and transparent, good-faith negotiation. Delivering a trustworthy and high-quality Audi buying experience is always our goal, and we look forward to working with you again.

Audi Marin responded

Thank you for your kind feedback. We’re glad to hear you found our team accommodating, professional, and helpful throughout your visit. Providing a simple, efficient, and friendly experience is always our goal at Audi Marin, and we truly appreciate your support!

Audi Marin responded

Thank you for bringing this to our attention. We take concerns like this very seriously at Audi Marin, and we appreciate the opportunity to respond with transparency. We sincerely apologize for the confusion and frustration caused by the pricing discrepancy you experienced. After a thorough review, it was determined that the vehicle listing you referenced contained a data input error that incorrectly displayed a price significantly below the actual MSRP. While these situations are extremely rare, they can occur due to human or system error, and we are actively investigating the root cause to ensure this does not happen again. We want to be clear that this was not an intentional bait-and-switch practice. At Audi Marin, we are committed to maintaining accurate, transparent pricing and delivering a premium dealership experience built on trust and integrity. Once the error was identified, our team communicated the correct pricing and attempted to work toward a reasonable resolution. We understand how disappointing this situation must have been and regret that we were unable to meet your expectations. If you are open to continuing the conversation, we would welcome the opportunity to speak with you directly and restore your confidence in our dealership. Thank you again for your feedback. It helps us improve and uphold the high standards our clients expect from Audi Marin.

Audi Marin responded

Brandon, thank you for your wonderful review of Audi Marin! We’re thrilled to hear Kareem and the team provided such a genuine and attentive experience while helping with your purchase. Ensuring every detail is handled and that our customers feel confident and satisfied is an important part of the Audi Marin car-buying experience. We truly appreciate your recommendation and look forward to assisting you again.