Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.8
148 Reviews
4.8

148 Reviews

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148 Reviews of Karen Carofano

November 02, 2026

Dealership Rating
Employee Rating

Prompt, “no-nonsense” service. Communicative service team kept me updated throughout the day. Will return. More

by rbag3
Service Price Transparency
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Recommend Dealer
Yes

October 30, 2026

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I have owned a Toyota pickup truck since 1993. This is my 3rd one. I've always found them to be very reliable, and boy do they hold up! More

by mispillane
Sales Price Transparency
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Recommend Dealer
Yes

October 11, 2026

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No issues so far! They have taken care of "things"! So far, very pleasant and my servicing took LESS time that expected! But I was in for my last "FREEBIE" with my 202 More

by Marni
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Recommend Dealer
Yes

October 09, 2026

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There was no waiting to have my car taken in for my appointment and it was ready very quickly. More

by dhschwartz
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Recommend Dealer
Yes

August 28, 2026

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Service was fast prompt and courteous. We bought the car new elsewhere but they were very responsive. More

by Frank
Service Price Transparency
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Recommend Dealer
Yes

August 25, 2026

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Great dealership well worth the wait for oil change and inspection I go ever 6 months with my Camry..u should too More

by Rush2112
Service Price Transparency
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Recommend Dealer
Yes

August 05, 2026

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Just completed the first 5000 mile service on our "26 HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. More

by rguynn8
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Lang assisted with the advance seat belt order with parts.

July 27, 2026

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Employee Rating

Service department is rude! They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which More

by charlieallen79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: A man who had no name on his shirt

Aug 23, 2026

Toyota of Wallingford responded

We’re sorry to hear that your visit left you feeling this way. We understand how frustrating it can be when there is confusion regarding an appointment time and the expected order of service. We appreciate you sharing your experience and take all customer feedback seriously, as we understand that communication and professionalism are important parts of every visit.

July 17, 2026

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Employee Rating

Toyota of Wallingford has fantastic customer service. They are always professional and ready to help. More

by award
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 30, 2026

Dealership Rating
Employee Rating

Great experience at Toyota Of Wallingford Tony really made it happen for us definitely recommend! Coming to see him More

by bento.taker.56
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Baur

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