Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.8
124 Reviews
4.8

124 Reviews

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124 Reviews of Karen Carofano

August 20, 2025

Dealership Rating
Employee Rating

Toyota of Wallingford is hands down the best, most professional dealership I have dealt with to date. Brian, specifically, made my experience top notch and that is what lead me to purchasing my 4Runne More

by Jennalyn.Geysen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 20, 2025

Toyota of Wallingford responded

Thank you so much Jennalyn! We hope you enjoy the Toyota 4Runner and can't wait to see you again soon.

August 13, 2025

Dealership Rating
Employee Rating

Nice and professional. Car was on time when said it would be. Everyone is friendly More

by mcg329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Toyota of Wallingford responded

Thanks for the great review—we’re always here to help!

August 10, 2025

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Everyone at the dealership was professional, friendly, and efficient. The cost of the work ($0.00) was especially pleasing. More

by thepipster2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion, David Chaney

Aug 20, 2025

Toyota of Wallingford responded

Thanks for your awesome review—we’re here anytime you need us!

June 17, 2025

Dealership Rating
Employee Rating

Our Toyota was bought in for a Toyota Rav4 Recall. The Service Dept. worked diligently, quickly, and were able to do the recall in one afternoon. Everyone was courteous and professional. I apprecia More

by cynthiacoppola
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion, David Chaney

Aug 20, 2025

Toyota of Wallingford responded

We’re honored to be your go-to for Toyota service. Thanks for the kind words!

May 01, 2025

Dealership Rating
Employee Rating

Even though we did not purchase 2023 Toyota Tundra at this dealership. Thier service department (in particular Karen Carafano Service Manager and Justine Graham Service Rep) has been outstanding. When we More

by carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Toyota of Wallingford responded

Thank you for taking the time the write such a detailed review! We appreciate your business.

February 05, 2025

Dealership Rating
Employee Rating

Always thorough. Always professional Like the texting with recommendations and ability to accept or reject More

by WILLIAM r MINIHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Toyota of Wallingford responded

Thank you Bill! We look forward to seeing you again soon.

January 23, 2025

Dealership Rating
Employee Rating

Fast service, informed and nice service personnel. Such a simple add to your service experience ….Only wish service would finish with cleaning a car, or at least a coupon to get cleaned More

by jr.hoffman1717@gmail.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion, David Chaney , Freddy Lopez

Jan 29, 2025

Toyota of Wallingford responded

Thank you for taking the time to leave such a positive review!

January 19, 2025

Dealership Rating
Employee Rating

Dealership is good. Service tech cut corners while serving my Tacoma. Service manager took care of the situation. Hope she wrote up the tech. More

by FLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Toyota of Wallingford responded

Thank you very much!

November 22, 2024

Dealership Rating
Employee Rating

Toyota of Wallingford is an Excellent facility. I purchased my car there and they do All my service. The facility is clean and comfortable, the staff has always been very professional and helpful. More

by nor.ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark in Service

October 27, 2024

Dealership Rating
Employee Rating

Very well trained courtesy staff they provide excellent service on time good atmosphere I am going to recommend friends & family members for delirshp More

by Yogishah2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion , Freddy Lopez, Bailey Tyler

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