Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.8
127 Reviews
4.8

127 Reviews

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127 Reviews of Karen Carofano

December 04, 2025

Dealership Rating
Employee Rating

great dealership, clean and personnel willing to help you. did not purchase my Toyota GR 86 here but decided to have service here. I bought a 2024 Toyota Rav4 Hybrid and servicing it in Wallingford. More

by nveltri
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Graham was my service guy ,5 Star

Dec 04, 2025

Toyota of Wallingford responded

Thank you for leaving us a positive review! We're proud to have earned your business.

December 03, 2025

Dealership Rating
Employee Rating

Great people willing to work within your means and get you the best deal possible. More

by Liya Milatro
Recommend Dealer
Yes

Other Employees Tagged: Preston Studley

Dec 04, 2025

Toyota of Wallingford responded

Thank you for your generous feedback! We're honored you chose our dealership.

September 14, 2025

Dealership Rating
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Fast. Easy. Nice. It’s always simple here and I like the text updates. Yay More

by June
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Paul Zion , D C

Sep 15, 2025

Toyota of Wallingford responded

Your kind words mean so much to us! Our team works hard to provide the best experience possible, and we’re glad it showed."

August 20, 2025

Dealership Rating
Employee Rating

Toyota of Wallingford is hands down the best, most professional dealership I have dealt with to date. Brian, specifically, made my experience top notch and that is what lead me to purchasing my 4Runne More

by Jennalyn.Geysen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Cote, Dan Roberts , Brian Carabetta

Aug 20, 2025

Toyota of Wallingford responded

Thank you so much Jennalyn! We hope you enjoy the Toyota 4Runner and can't wait to see you again soon.

August 13, 2025

Dealership Rating
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Nice and professional. Car was on time when said it would be. Everyone is friendly More

by mcg329
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Toyota of Wallingford responded

Thanks for the great review—we’re always here to help!

August 10, 2025

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Employee Rating

Everyone at the dealership was professional, friendly, and efficient. The cost of the work ($0.00) was especially pleasing. More

by thepipster2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion , D C

Aug 20, 2025

Toyota of Wallingford responded

Thanks for your awesome review—we’re here anytime you need us!

June 17, 2025

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Employee Rating

Our Toyota was bought in for a Toyota Rav4 Recall. The Service Dept. worked diligently, quickly, and were able to do the recall in one afternoon. Everyone was courteous and professional. I apprecia More

by cynthiacoppola
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion , D C

Aug 20, 2025

Toyota of Wallingford responded

We’re honored to be your go-to for Toyota service. Thanks for the kind words!

May 01, 2025

Dealership Rating
Employee Rating

Even though we did not purchase 2023 Toyota Tundra at this dealership. Thier service department (in particular Karen Carafano Service Manager and Justine Graham Service Rep) has been outstanding. When we More

by carl
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Toyota of Wallingford responded

Thank you for taking the time the write such a detailed review! We appreciate your business.

February 05, 2025

Dealership Rating
Employee Rating

Always thorough. Always professional Like the texting with recommendations and ability to accept or reject More

by WILLIAM r MINIHAN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 17, 2025

Toyota of Wallingford responded

Thank you Bill! We look forward to seeing you again soon.

January 23, 2025

Dealership Rating
Employee Rating

Fast service, informed and nice service personnel. Such a simple add to your service experience ….Only wish service would finish with cleaning a car, or at least a coupon to get cleaned More

by jr.hoffman1717@gmail.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Zion , D C, Freddy Lopez

Jan 29, 2025

Toyota of Wallingford responded

Thank you for taking the time to leave such a positive review!

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