Karen Carofano

Just completed the first 5000 mile service on our "26 HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. More

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Service department is rude! They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which I was told was 0730 this day get here along with others and told I was wrong. We have to get the vehicles that were dropped off first. More

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Toyota of Wallingford has fantastic customer service. They are always professional and ready to help. They are always professional and ready to help. More

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Great experience at Toyota Of Wallingford Tony really made it happen for us definitely recommend! Coming to see him made it happen for us definitely recommend! Coming to see him More

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My review for Toyota of Wallingford is mixed right now. My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Kare My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Karen, the service manager, was also very good when I did have difficulties there, the time before. More

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great service good people to deal with clean and bright service center will tell others service center will tell others More

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Easy scheduling Pleasant staff (Mark) Car work done timely Thank you! Be back in 30k timely Thank you! Be back in 30k More

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Very knowledgeable and helpful. Explained to me what issues it might have and he was correct! Did not forced me to get anything done that I was not authorizing. Very professional Explained to me what issues it might have and he was correct! Did not forced me to get anything done that I was not authorizing. Very professional team! More

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service department followed through by doing a test drive with me after the service to be sure that the problem was solved. with me after the service to be sure that the problem was solved. More

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Service itself and staff are great. Scheduling not so much. I had an appointment for an oil change and they knew it was scheduled for me to wait for it. It still took over 1.5 hours. Co Scheduling not so much. I had an appointment for an oil change and they knew it was scheduled for me to wait for it. It still took over 1.5 hours. Considering you can drive through Valvoline and get done in 15 minutes (and they do a good job), 1.5 hours isn’t acceptable. More

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