Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.7
144 Reviews
4.7

144 Reviews

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144 Reviews of Karen Carofano

August 28, 2026

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Employee Rating

Service was fast prompt and courteous. We bought the car new elsewhere but they were very responsive. More

by Frank
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Recommend Dealer
Yes

August 25, 2026

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Great dealership well worth the wait for oil change and inspection I go ever 6 months with my Camry..u should too More

by Rush2112
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Recommend Dealer
Yes

August 05, 2026

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Just completed the first 5000 mile service on our "26 HiHy Platinum...including an oil change and replacing a 3rd row seat belt. Waited on premise for the job. Service was prompt and complete. More

by rguynn8
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Recommend Dealer
Yes

Other Employees Tagged: Steve Lang assisted with the advance seat belt order with parts.

July 27, 2026

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Service department is rude! They are out of touch with customer satisfaction called me a liar on my appointment time that does not set the tone of the day. My appointment which More

by charlieallen79
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Recommend Dealer
No

Other Employees Tagged: A man who had no name on his shirt

Aug 23, 2026

Toyota of Wallingford responded

We’re sorry to hear that your visit left you feeling this way. We understand how frustrating it can be when there is confusion regarding an appointment time and the expected order of service. We appreciate you sharing your experience and take all customer feedback seriously, as we understand that communication and professionalism are important parts of every visit.

July 17, 2026

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Toyota of Wallingford has fantastic customer service. They are always professional and ready to help. More

by award
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Recommend Dealer
Yes

June 30, 2026

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Great experience at Toyota Of Wallingford Tony really made it happen for us definitely recommend! Coming to see him More

by bento.taker.56
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Baur

June 24, 2026

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My review for Toyota of Wallingford is mixed right now. My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Kare More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Mark Guilfoile

June 18, 2026

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great service good people to deal with clean and bright service center will tell others More

by festarichard
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Recommend Dealer
Yes

June 16, 2026

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Easy scheduling Pleasant staff (Mark) Car work done timely Thank you! Be back in 30k More

by KACHMURA
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Recommend Dealer
Yes
Jun 26, 2026

Toyota of Wallingford responded

Thank you for taking the time to leave us a review! We’re thrilled to hear our team exceeded your expectations. We appreciate your support and your business.

May 31, 2026

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Employee Rating

Very knowledgeable and helpful. Explained to me what issues it might have and he was correct! Did not forced me to get anything done that I was not authorizing. Very professional More

by hcharneco
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stanley Wheeler and Chris Melillo

Jul 09, 2026

Toyota of Wallingford responded

We truly appreciate your thoughtful review! It’s wonderful to hear that everything went well during your visit. Our team is always here to help with anything you need. Thank you for choosing us!

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