Karen Carofano
Karen Carofano at Toyota of Wallingford

Karen Carofano

Service Manager

Toyota of Wallingford

859-861 North Colony Road
Wallingford, CT 06492

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4.8
140 Reviews
4.8

140 Reviews

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140 Reviews of Karen Carofano

July 17, 2026

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Employee Rating

Toyota of Wallingford has fantastic customer service. They are always professional and ready to help. More

by award
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 30, 2026

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Great experience at Toyota Of Wallingford Tony really made it happen for us definitely recommend! Coming to see him More

by bento.taker.56
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Baur

June 24, 2026

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My review for Toyota of Wallingford is mixed right now. My last service experience two days ago was excellent. I believe it all had to do with the service advisor, Mark Guilfoile, who was exceptional. Kare More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Mark Guilfoile

June 18, 2026

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great service good people to deal with clean and bright service center will tell others More

by festarichard
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Recommend Dealer
Yes

June 16, 2026

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Easy scheduling Pleasant staff (Mark) Car work done timely Thank you! Be back in 30k More

by KACHMURA
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Recommend Dealer
Yes
Jun 26, 2026

Toyota of Wallingford responded

Thank you for taking the time to leave us a review! We’re thrilled to hear our team exceeded your expectations. We appreciate your support and your business.

May 31, 2026

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Very knowledgeable and helpful. Explained to me what issues it might have and he was correct! Did not forced me to get anything done that I was not authorizing. Very professional More

by hcharneco
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Recommend Dealer
Yes

Other Employees Tagged: Stanley Wheeler and Chris Melillo

Jul 09, 2026

Toyota of Wallingford responded

We truly appreciate your thoughtful review! It’s wonderful to hear that everything went well during your visit. Our team is always here to help with anything you need. Thank you for choosing us!

May 22, 2026

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Employee Rating

service department followed through by doing a test drive with me after the service to be sure that the problem was solved. More

by HOWEL613
Service Price Transparency
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Recommend Dealer
Yes
Jul 09, 2026

Toyota of Wallingford responded

We truly appreciate you taking the time to leave us a review! It’s great to hear you had a positive experience with our dealership. We aim to provide exceptional service every day. Thank you again!

May 12, 2026

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Service itself and staff are great. Scheduling not so much. I had an appointment for an oil change and they knew it was scheduled for me to wait for it. It still took over 1.5 hours. Co More

by Fourtempis
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Recommend Dealer
Yes

Other Employees Tagged: Don’t remember names but all were friendly and nice to interact with.

April 20, 2026

Dealership Rating
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Being as this was my first service on my truck and with this dealership, where I bought my truck. I don't have a whole lot of experience with to base any facts. More

by Rodney Roy
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Recommend Dealer
Yes

March 24, 2026

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They were very welcoming and tried their hardest to get me the best price for my vehicle! Thank you so much!! More

by Ronan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edward Mayzler, Joe Carroll

Mar 25, 2026

Ronan responded

Joe was great, he was very understanding of my needs and tried his best to meet them! He was very patient from the beginning and was always checking on me during waiting periods and even had multiple conversations about random things. Ed was also amazing, he tried his hardest to get me a good rate, and it ended pretty well, although it wasn't exactly what I wanted, it was still the best deal I could've asked for. To Joe, for the great communication, I also was able to get my headlight replaced, it was out for some reason and the techs did an excellent job of replacing it and was quick! Seeing them scramble around to make sure I leave with a beautiful car without any issues was amazing to me! Thank you again for everyone's time, great first experience of buying a car!

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