Karen Leary

Excellent folks who took good care of an old lady like me. Antoine is the best. me. Antoine is the best. More

by TRAWICKMARY2 Verified Customer Verified Customer

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Poor communication. Dropped my car off Mon7am. Was told we'd have and answer within 24-48hr. 48hrs later there was zero update. not only was there no update, there was n Dropped my car off Mon7am. Was told we'd have and answer within 24-48hr. 48hrs later there was zero update. not only was there no update, there was no one willing to explain whatever the process was that was being used to diagnose the car. Finally Wed6pm I was finally able to speak to someone who didn't mind taking the time to speak with me and treat me like a human being. The gentleman explained the diagnostic process and gave me the number to text and get updates. The next day I FINALLY heard back from the person assigned to my car. So from Monday to Thursday this guy didn't give a xxxx about updating me on what was going on with my vehicle. This is why I say Poor Communication is your biggest problem. I suggest that every day, the customer should get a call or at The very least a text that updates them on the status of their vehicle. And if the vehicle is still under warranty, don't be stingy with the loaners. Many people do not have an extra vehicle and we depend on the vehicles we've purchased from you all. When they fail and we bring them in to you, we expect to be treated like a valued customer and to be afforded a loaner vehicle. So two things: Communicate Better and more frequently & get some loaners More

by Mr.Wilson Verified Customer Verified Customer

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