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Karen Mateo
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Karen Mateo | Page 5
Sales Consultant
Bridgewater KIA
300 Finderne Avenue
Bridgewater Township, NJ 08807
48 Reviews
Dealership Experience
8 yrs
Languages Spoken
English
Spanish
48 Reviews
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48 Reviews of Karen Mateo
February 07, 2020
Karen Mateo understood my needs and was patient enough to let me test drive as many vehicles as I needed prior deciding which vehicle to get. After all, buying a vehicle is an investment which I take serious let me test drive as many vehicles as I needed prior deciding which vehicle to get. After all, buying a vehicle is an investment which I take seriously. Karen supported my investment by attending all my needs. More
by Angel
Helpful 
February 07, 2020
Good service Pros: Karen was my salesperson and helped me with everything that I needed. She provided a prompt reply to all of my questions / concerns via email. Pros: Karen was my salesperson and helped me with everything that I needed. She provided a prompt reply to all of my questions / concerns via email. The process was very quick and painless. Friendly and helpful staff. The closing process was easy. At no point did I feel pressured by anyone to purchase anything I didn't want or wasn't ready for. Cons: They sold me a car with tires that are at critical level and need to be replaced. They wouldn't consider replacing the tires until they were at 3/32" - beyond any tire manufacturer's recommended minimum depth. Their financing options are poor. Finance manager claimed they "don't make money on the loan," which is untrue of dealerships. Put gas in my car, but didn't fill the tank... More
by szimbaldi
Other Employees Tagged: Dan Fernandez
February 05, 2020
Best car buying experience!Very pleased with Karen, she Best car buying experience! Very pleased with Karen, she made my purchase very exciting and pleasurable. I Highly recommend her to anyone very profes Best car buying experience! Very pleased with Karen, she made my purchase very exciting and pleasurable. I Highly recommend her to anyone very professional! Thank you .... More
by Marilyn
January 17, 2020
Friendly environment!! Karen Mateo responded promptly, answer all my questions. It was a pleasure to do business with Karen!!Definitive will recommend her.. thank for your s Karen Mateo responded promptly, answer all my questions. It was a pleasure to do business with Karen!!Definitive will recommend her.. thank for your service Karen!! More
by elaine.xx6
January 11, 2020
The most efficient car purchase I ever made. Karen Mateo was great! 90 minutes start to finish including test drive. Car price and trade in were fair. Highly recommend. was great! 90 minutes start to finish including test drive. Car price and trade in were fair. Highly recommend. More
by Mike D.
Other Employees Tagged: Dan Wolf
October 12, 2019
Best car buying experience I purchased a certified used car today and it was one of the easiest and most relaxed experiences I have had, from start to finish. I researched optio I purchased a certified used car today and it was one of the easiest and most relaxed experiences I have had, from start to finish. I researched options online with their internet representative who was not pushy. Once we arrived at the dealership to test drive one of the cars I selected, the sales represent was awesome. She was down to earth, relaxed, and has a great personality. When it was time to sign paperwork, the finance manager was very helpful, personable, and informative. I would highly recommend this dealership, especially Mrs. Mateo and Mr. David Pyo. More
by Brayden73
Other Employees Tagged: Wesley Paige, David Pyo
September 13, 2019
Great Dealer Great staff. Great selection. Karen was very informative and made the process very smooth and easy. Highly recommend this place to everyone. Love my K Great staff. Great selection. Karen was very informative and made the process very smooth and easy. Highly recommend this place to everyone. Love my Kia. More
by Lou Sal
Other Employees Tagged: David Pyo , Great staff.
August 28, 2019
Bad Experience Very unpleasant and deceptive experience. I exchanged emails with Wesley Paige regarding a pre-owned vehicle they listed on their website. They co Very unpleasant and deceptive experience. I exchanged emails with Wesley Paige regarding a pre-owned vehicle they listed on their website. They confirmed by email yesterday that the vehicle was still available and offered to let me test drive it. I called today BEFORE making the ~1 hour drive down to their location, again “Wes” let me know that the car was still available and we arranged a test drive for 2PM. I arrived around 1:45PM and “Wes” was nowhere to be found. I spoke with Karen who apologetically let me know that the car was in fact unavailable and that occasionally “their computers take a few hours to reflect changes to inventory”….. Overall a large waste of time and I will be taking my business elsewhere. More
by Disappointed
Other Employees Tagged: Wesley Paige
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