Karen Mateo

They will say anything to get people in the door. If their mouths are moving, they are lying to you. I bought a car a year ago from them. Went back for another one. After confirming twice that the v If their mouths are moving, they are lying to you. I bought a car a year ago from them. Went back for another one. After confirming twice that the vehicle was there, it somehow sold and left the lot within a half hour of my confirmation. More

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I had a great experience at Kia with Karen. She took her time to explain everything to me and made the whole process very fast, easy and comfortable. She took her time to explain everything to me and made the whole process very fast, easy and comfortable. More

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The associates here are pushy, attitudinal, and lack sight of the customer's goal - only looking to put you into a brand new vehicle to meet their goal numbers. The dealership lacks transparency, make s sight of the customer's goal - only looking to put you into a brand new vehicle to meet their goal numbers. The dealership lacks transparency, make sure you're familiar with their ridiculous fees or you may waste your time like I did. I drove two hours from Philly, for a 5pm appointment to test drive a Jeep. The vehicle was not ready when I got there and the gas light was on when it was brought to the front. The gas level was so low that the range was just a dashed line. Being unfamiliar with the area, that was not comforting. The front receptionist and Karen Mateo, my sales associate, were mid conversation when I walked into the store. The receptionist greeted me as if I were interrupting their conversation and had no knowledge of my appointment. Karen was not knowledgeable. To many of my questions, Karen's answer was "I don't know anything about that, that's not something we normally discuss with a customer". When asking for information on the prospective vehicle I was told countless times "That information is not given to customers." Karen was also persistent in needing my SSN, knowing that I was not doing in-house financing through the dealership. In that case, there would be no reason for needing my SSN. When I requested Karen to bring a manager that could go into detail about the price breakdown I was told "It's the last day of the month and he is busy. If I get him to talk to you, you will have to agree to the down-payment". So the only way to speak with a higher up is by agreeing to a price that I'm saying makes no sense? When I expressed an interest in a 2023 Kia, Karen's response "2023? Not a 2024? Even if I can give you rebates that gets you a 2024 for the price of a 2023?" Every response to my inquiries were ways of trying to push me into a new vehicle. Vincent, the sales manager on shift, was not personable and lacked mannerisms. I was not greeted friendly by Vincent and he showed no concern for my reasons for coming into the dealership. When he came over his first statement was "This is not going to work. The only way this will work is if you get into the new Kia with the sunroof." Funny that the "only" way a deal could go through is by buying a new vehicle that I expressed an interest in to Karen... who is talking to Vincent in the back. When I asked Vincent for a breakdown on the numbers that were provided I was told "The numbers are the numbers, there's nothing we can do about it". Making a purchase for tens of thousands of dollars, I'm sure there is an explanation on how those numbers were calculated. More

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Excellent people all around Karen Mateo was very attentive and helpful in the entire process attentive and helpful in the entire process More

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I only saw Karen who is a very pleasant lady, however, I believe she failed me when she forgot to mention/suggest that I had the option to extend my lease which at this time and with this economy was a bett believe she failed me when she forgot to mention/suggest that I had the option to extend my lease which at this time and with this economy was a better financial choice for me. I also feel like they failed to give you offers/options to switch your lease vehicle prior to the end of the lease and lastly, when I lease my vehicle it came with a leaking oil tank and when I contacted the dealer regarding the issue they just patched it down instead of replacing the tank and when it was time to fi nance the vehicle, I was basically told that was a ne issue w/ the parts department. More

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This dealership has the best sales person , I just got two used cars, great condition, excellent prices, I highly recommend them! two used cars, great condition, excellent prices, I highly recommend them! More

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Helfull Honest She is the Best of the Best she help you with your needs and speak spanish too. Thanks Karen with your needs and speak spanish too. Thanks Karen More

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Everyone was very helpful and polite. They made the lease buying experience, fun and quick. Very friendly They made the lease buying experience, fun and quick. Very friendly More

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Excellent dealership very clean friendly staff I knew I was going to purchase a car from here and. I am very happy, was going to purchase a car from here and. I am very happy, More

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Hunter was great and walked me through the entire process step by step and made me feel like I made a great decision. Thank you hunter! I highly recommended dealing with him and the entire staff here at brid step by step and made me feel like I made a great decision. Thank you hunter! I highly recommended dealing with him and the entire staff here at bridgewater More

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