Kari Bratton

My car was ready and sitting in front of the exit door. I did not realize it was mine. After 20 minutes I went out to check. It was mine. I asked kari if it was ready and she said yes and that she was I did not realize it was mine. After 20 minutes I went out to check. It was mine. I asked kari if it was ready and she said yes and that she was in a meeting, Just prior to this I observed her walking around talking with everyone and checking out another customer. Kari knew I had a doctors appointment from our earlier conversations and couldn’t waste any time. I thought it was unprofessional and inconsiderate. More

by SDC$4cao Verified Customer Verified Customer

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Kari was knowledgeable and took great care of my situation; going the extra step to correct an issue with lug stems, avoiding an extra trip to Little Rock. The lug stem problem was not result of Sub situation; going the extra step to correct an issue with lug stems, avoiding an extra trip to Little Rock. The lug stem problem was not result of Subura or this dealership. I will return for all my service on this vehicle. Ernest Robert More

by ernestrobert1939 Verified Customer Verified Customer

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The service techs are very friendly and professional. The work in the shop seems to be done competently and timely. The waiting area for the service group is very well appointed. My only complaint is wi The work in the shop seems to be done competently and timely. The waiting area for the service group is very well appointed. My only complaint is with the scheduling group - their phone etiquette and product knowledge has some growing to do. Not bad, but not on par with everything else here. More

by tomboothe Verified Customer Verified Customer

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I brought my Outback to the service department at 9:30 in am. Dropped it off & returned to wait for it at 11:00. Sent a text to the info sent to me that I was waiting for my car. Finally at 1:30 I went yo am. Dropped it off & returned to wait for it at 11:00. Sent a text to the info sent to me that I was waiting for my car. Finally at 1:30 I went yo look for them to find out how much longer it would be. I had the wrong info! Went to find the correct person & found out they probably hadn’t looked at my car. Ended up leaving it overnight. The next day after texting, calling & email, still no information. It turns out I needed the 30,000 check & a battery! Finally got my car on day 4! Love the video the technician sent, however communication was terrible. More

by riedie.bridget Verified Customer Verified Customer

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I've been here twice. Both times they didn't put the dampener back on my glovebox. I don't understand why I have to put my car back together after getting an oil change, l Both times they didn't put the dampener back on my glovebox. I don't understand why I have to put my car back together after getting an oil change, lol. Also, I found it odd that they sent me an email that my car was ready, but not a text. More

by TSCARBERRY99 Verified Customer Verified Customer

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I love the way this dealership makes every effort to keep their “waiting” customers comfortable. No one does it better. 🥰 their “waiting” customers comfortable. No one does it better. 🥰 More

by Eburney Verified Customer Verified Customer

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This Subaru dealership is very clean and contemporary. Kari was professional and courteous. She kept me well-informed. Kari was professional and courteous. She kept me well-informed. More

by rick_shelton9 Verified Customer Verified Customer

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Timely & informed service as always. Kari kept us posted & service Tech sent video of his inspection of vehicle. Kari kept us posted & service Tech sent video of his inspection of vehicle. More

by hogskin53 Verified Customer Verified Customer

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Excellent service, everyone was so nice and kept me informed, had me out in less than an hour. informed, had me out in less than an hour. More

by WAKULLAJO Verified Customer Verified Customer

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Now that our "free" maintenance has expired and we've done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charg done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charge more for the tires that had just arrive at the dealership for us, and with the exception of one or two service folks, this attitude like they have enough work and don't need us. We also had one warranty issue when our front rotors warped. They had new rotors in for us, but said Subaru would only turn ours, Turning removes material, and I was sure the issue would inevitably pop up again to which the service person acted like I was stupid with that claim. Sure enough though, as predicted, shortly after turning them, warpage returned. Chose not to pursue this as we'll use drilled and slotted on the front as there isn't enough cooling for the front, underspeced, rotors. And don't get me started on how long simple services take. We could have an appointment and watch "Express" people be handled and sent on their way before our car ever even made it back to a bay. All we had was a simple 24k service and that took two hours while waiting on a slow day. Our record though was the 6 hours on the rotor fiasco (that previously had a three hour service in order to justify ordering the rotor upgrade kit that they never used on the return service.). Add the time in dealer plus the two hours there and back, and simple services turned into all day ordeals. If only the finance office and service was as nice as our sales guy. We've had such a bad experience here starting at the finance office on that the wife never wants to deal with Subaru again. More

by OzarkTim Verified Customer Verified Customer

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