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Kari Bratton
Kari Bratton | Page 2
Service Advisor
Subaru of Little Rock
12121 Colonel Glenn Road
Little Rock , AR 72210
86 Reviews
86 Reviews
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86 Reviews of Kari Bratton
Verified Customer
February 28, 2026
Excellent service, everyone was so nice and kept me informed, had me out in less than an hour. informed, had me out in less than an hour. More
by WAKULLAJO
Other Employees Tagged: Jon Catt, Burt Prickett, Melissa Pearson, Kipperlie Davis, Jessie Havniear, Duncan Howard, Jaime Bolanos, Alex Perez, Clayvius Baker , I’m not sure who helped me but he was extra nice
February 11, 2026
Now that our "free" maintenance has expired and we've done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charg done our last one, I do not think we'll return here. Nasty little things like trying to rewrite previous tire quote generated by their site to charge more for the tires that had just arrive at the dealership for us, and with the exception of one or two service folks, this attitude like they have enough work and don't need us. We also had one warranty issue when our front rotors warped. They had new rotors in for us, but said Subaru would only turn ours, Turning removes material, and I was sure the issue would inevitably pop up again to which the service person acted like I was stupid with that claim. Sure enough though, as predicted, shortly after turning them, warpage returned. Chose not to pursue this as we'll use drilled and slotted on the front as there isn't enough cooling for the front, underspeced, rotors. And don't get me started on how long simple services take. We could have an appointment and watch "Express" people be handled and sent on their way before our car ever even made it back to a bay. All we had was a simple 24k service and that took two hours while waiting on a slow day. Our record though was the 6 hours on the rotor fiasco (that previously had a three hour service in order to justify ordering the rotor upgrade kit that they never used on the return service.). Add the time in dealer plus the two hours there and back, and simple services turned into all day ordeals. If only the finance office and service was as nice as our sales guy. We've had such a bad experience here starting at the finance office on that the wife never wants to deal with Subaru again. More
by OzarkTim
Other Employees Tagged: Jaime Bolanos, Alex Perez
February 08, 2026
The customer service was very polite and helpful. They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and They also completed the maintenance on my car in the time that they said it would take . I appreciated the professional service they gave to me and my vehicle. More
by TOYADOG
Other Employees Tagged: Burt Prickett, Melissa Pearson, Jaime Bolanos, Clayvius Baker
February 07, 2026
Incredibly friendly and thorough, my work was done quickly and accurately. Amazing service, highly recommend! quickly and accurately. Amazing service, highly recommend! More
by palaidlaw
Other Employees Tagged: Jackson Prater, Clayvius Baker , Jordan was incredibly helpful with a loaner for us. Very friendly and amazing to deal with!
January 27, 2026
Kari was deceptive in her interactions with me. She told me my car was delivered on Wednesday night when I know per the tow truck diver my car was delivered on Monday afternoon and the driver was She told me my car was delivered on Wednesday night when I know per the tow truck diver my car was delivered on Monday afternoon and the driver was told to leave my car near the car wash. She also said my car was outside the warranty of 36K miles but had it fixed for free. I have an extended warranty of 100K miles. I have never experienced any problems with the dealership before this encounter. More
by mrslyons1988
