Karim Aitbaughima

Archer is the best dealership in the three states That I have been living. #1 have been living. #1 More

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After two separate visits in which we were provided a documented quote by two different managers, the dealership informed us that they would not honor their quoted price when we decided to buy the car. R documented quote by two different managers, the dealership informed us that they would not honor their quoted price when we decided to buy the car. Robert Archer III, the first person to write up the original quote, claimed that the quote was based off of a lower trim model and he couldn’t match the deal despite the fact that the number originally quoted was right in line with KBB’s fair price and what other dealerships are offering around the nation. The only reason why we didn’t move on this car earlier was because something seemed off about the dealership even during our first visit. Their sales staff is at best lukewarm when it comes to how they treat others and it is now abundantly clear that their financial and managerial staff is a joke. More

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Best auto purchase..... EVER..!!!!! My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the My wife and I drove cross town to see a GLI Archer had in stock and to see what kind of an offer they could make us for our trade. We were met at the door by Kirk who was very welcoming and extremely patient with us while we had to call our insurance company to have an insurance card faxed in. Everyone we met was extremely friendly and you could tell that their staff was very close knit - just a different vibe entirely. The very first offer they made us was equal to the best offer we received the day before at another dealer after an hour and a half of haggling.... My wife is extremely conservative and responsible which naturally makes her a tough sale and always inclined to "walk"; but, Patrick was determined to make us an offer that would "knock your socks off" and make your "can't do it yet" into "I can't leave without it" and he did. Every person we dealt with was extremely courteous, friendly and you could tell enjoy what they do. Jeremy explained that MANY of their staff have worked for Mr. Archer for 10 years or more and it shows. I love buying from a family owned business rather than a huge corporation - that still means something to me. In my almost 40 years of driving, I've purchased numerous cars; but, yesterday's experience was the easiest, least stressful and most fun auto purchasing experience of my life. I could not possibly recommend a dealership more highly and if you don't give Archer a chance on your next purchase you will be doing yourself a disservice. C'Mon in and see if you you can out bang me on the gong after you buy...!!! I doubt it. :-)! More

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Purchase of a Jetta I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked I went to purchase a 2014 Jetta before making my decision I asked the salesman what are the benefits of purchasing from his Dealership. He then asked what he can do for me to get this sale completed. I advised him to take of a few hundred dollars. So he took it to his Manager and he returned with order which the Manager wrote a note on the order "this is the best deal we can offer :)". The agent stated the note was written by the general manager. I believe it was unprofessional and that he should have come and spoke to me. I however, purchased 2014 Jetta which showed 77 miles on July 29th. Since it was my first week in the area and did not have an apartment and left the car at the dealership. Upon my return to collect my car on Saturday it showed 288 miles. The agent stated my salesman was out of office. I asked for the Manager he stated that would be Jeremy. The agent went on to say that he believes it was an error as that happens all the time. I went to see Jeremy but saw another guy who stated Jeremy has left. He did not introduce himself but asked how he can help. I advised him on the situation which he too stated that it's an error that that occurs regularly. The other issue I had was that the car was full of sand, hair etc although they claimed it was clean. I found out the guy I was talking with name is Patrick who had know empathy. He called another guy Matthew who gave me some mats for the car and then I started asking about the various upgrades for the car. I advised Matthew since it was another $1300 I would take that he stated to talk with Patrick. Of course helpless Patrick kept saying the same think we cannot take the car as it will now be a used car and that all information is already punched with Volkswagen. I also told him that I had a coupon from my job and if he could honor that he stated again it was already punched. So here is a manager that put customers last. He stated I will have Jeremy call you and that Jeremy maybe able to give a refund or help me upgrade. Of course, Jeremy has not called 3 days and I am still waiting and he has not return my calls. I thought the dealership is in business to make money but Patrick has refused me from getting an upgrade, or to use my coupon. Patrick's customer service is extremely poor he did not budget to assist the customer. Oh I forgot to mention when I asked for the second key for the car I was told the salesman took it home. Of course, I believe they just needed to blame someone since he was not there. Still waiting for key and call from Jeremy to get the upgraded car. I must say Karim was extremely nice. I must say my uncle was also looking at a car here but now will not be purchasing. More

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Always a good experience I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales perso I went in to buy a convertible Beetle. I ended up with a heck of a deal and am very happy with my purchase. Karim in finance and Alex my sales person were both fantastic. I will be back when I am ready to buy again! More

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After visiting several other dealerships, it was refreshing to visit Archer. My Salesperson, Bill Touzani, knew which vehicles he had in stock, and directed me to the exact vehicle I had requested. refreshing to visit Archer. My Salesperson, Bill Touzani, knew which vehicles he had in stock, and directed me to the exact vehicle I had requested. The vehicle was clean, mechanically excellent, and met all criteria I expected. Bill worked with me to meet my price expectations, and had my Golf TDI ready for drive-out when the paperwork was completed. Karim Altbaughlma was professional, efficient, and friendly. All closing documents were accurate and quickly prepared for signature - - no lengthy 'sitting around' - - . I made a 200 mile trip specifically to trade my Dodge Charger for a Volkswagen TDI. My time was limited, and my 'let's do it, or not do it' attitude was respected. (Thank you!) I was not interested in a new vehicle, preferring a 3-4 year-old vehicle in excellent condition. I understand there is more to consider in a used car trade than a new car trade - - but - - I had researched pricing and trade-in values. I was ready to close! I was very pleased to see that Archer Volkswagen was also prepared! I am very pleased to recommend the used car arm of Archer Volkswagen as an efficient professional group who are ready, willing and able to make decisions. As an overall impression of a 'car-buying experience' I would rate my experience with Archer "As good as it gets". Rick Kelley Corpus Christi, Texas More

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Great sales experience! From test drive, sale and finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are look finance. Smooth process via email and negotiation process. Understood needs, wants and worked with me on every angle. Would recommend if you are looking for a new VW or a used certified VW. Service dept. has been great also. No issues with small concerns that needed addressed. Rental car was always available and location in Houston is great. Worth a serious visit if in market for new VW. Prices are below other VW dealers in Houston that were researched. More

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