Patrick Terramiggi

This is my second vehicle from Archer Volkswagen. The best experience I have had at a dealership in Houston. From sales to finance, all around excellent staff and service. The best experience I have had at a dealership in Houston. From sales to finance, all around excellent staff and service. More

by AHMADEZZIE Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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The process was fairly quick and easy. Edward answered all of our questions and provided us with lots of different options based on our preferences Edward answered all of our questions and provided us with lots of different options based on our preferences More

by purplerek Verified Customer Verified Customer

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Jamaal was great. The entire process was very quick and easy. I love the car! The entire process was very quick and easy. I love the car! More

by DEONNA.LAWRENCE Verified Customer Verified Customer

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Mr Cantu and Ms Cantu provided the best experience I've ever had purchasing a car. Professionalism, concern, and honesty were just perfect... wonderful experience ever had purchasing a car. Professionalism, concern, and honesty were just perfect... wonderful experience More

by patlarocca11 Verified Customer Verified Customer

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I had a great experience the first time it took less then 4hr everybody was very nice and professional 4hr everybody was very nice and professional More

by gewj123 Verified Customer Verified Customer

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Efficient and quick service. They need 15 words for this? Yes it’s fifteen by now. They need 15 words for this? Yes it’s fifteen by now. More

by pinoydr Verified Customer Verified Customer

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They were very helpful to decide which vehicke was more appropriate for us, they followed up accordingly and looked for the right options and solutions for our budget. They do care about their customers. appropriate for us, they followed up accordingly and looked for the right options and solutions for our budget. They do care about their customers. More

by ramirezj98 Verified Customer Verified Customer

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Great service with very attentive team looking to give the best possible experience. Very easy to communicate with the best possible experience. Very easy to communicate with More

by Mesquite Verified Customer Verified Customer

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George was extremely helpful and provided great service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! He got me in and out quickly and had a great attitude! I highly recommend Archer Volkswagon service! More

by jmcdaniel10 Verified Customer Verified Customer

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