Karina Reagan

On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in that evening for a text drive. I replied I would be in first thing the next morning. Upon arrival, I asked for who I had emailed with to which everyone was clueless as to who this person was. I showed them the emails, and was told “oh that’s one of our online people blah blah blah.” At that point a man offered to help me. After 20 or so minutes trying to locate the vehicle, I pointed it out to him. It was sitting in the front spot right outside the door. He assured me that I was wrong and that vehicle was a customer’s. After another few minutes he return to inform me “that in fact that was the vehicle, and it was still where the customer had left it after turning it over to Volvo.” We looked through it and he gave me the whole speech about going through inspections and such. I offered to pay cash to show my seriousness of purchasing the vehicle. He said they had to run it through the checks to ensure it met their standards which I understood and appreciated. He confirmed my contact information and assured me that he would call. No call. No nothing. Fast forward a few weeks. After having another wild experience at a different dealership I opted to return here to speak with a manager to understand why it was so difficult to buy/lease a car when they seem to have plenty on the lot. Upon arrival I asked to speak with a manager, the first representative asked to know why. I briefly explained my situation, including the part about the used white sedan, which she retorted “oh! I bought that car! Smiling ear to ear!” Talk about insult to injury. It blows my mind that a company would allow someone with such a lack of professionalism to be the first person customers come in contact with. To wrap this up, I finally was able to sit with a manager…Tim Raspiller. I slowly walked him through all my issues. Provided him the emails to show all the facts. I then showed him the deal the other dealership offered me and then backed out of. He “didn’t want to say anything bad about them, but then suggested they made a deal they couldn’t back up.” I was earnest and willing to go, but asked if it was reasonable and if he could get anywhere close to what I was looking for. He worked his magic, pulled some strings, and low and behold he was going to save the day by pulling a loaner and leasing it to me at the agreed price. He did warn me the vehicle would not be available that day but he would rush to get it to me. Everything seemed great. The next day they called me to tell me the vehicle is ready. I show up and instead of the XC60, which was the only car we ever talked about, he has a S60 waiting for me and I would need to schedule an appointment to bring it in to get the package I was promised. Are you kidding me?!?! How hard is it to give a company $20K? Excuses were made, fingers were pointed, but at the end of the day poor service starts at the top. Tim failed to listen and it shows why this place has gone so far downhill. Side note: if you want good chit chat, go meet with their finance guy. Loves to talk. He will tell you about all the damage he has caused to his cars and where brothers live. If you want accurate numbers, avoid this guy. He had to reprint the financials because numbers were wrong and of course higher than what was written and agreed too. What’s funny to me is looking as this, when I asked for THE manager…I should have been taken to Jason. More

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We are very excited about the Volvo XC90 Inscription we purchased at the Courtesy Volvo of Scottsdale dealership. Thank you for the help every one. purchased at the Courtesy Volvo of Scottsdale dealership. Thank you for the help every one. More

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Frank kept track of our order, and called us right when our suv arrived. He even stayed late, after 9pm, to make sure we knew how to work everything. Thank you, Frank. You saved the day. our suv arrived. He even stayed late, after 9pm, to make sure we knew how to work everything. Thank you, Frank. You saved the day. More

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Me and my husband were looking for a lower mileage Kia Optima. So we scheduled a test drive yesterday pretty late, around 7pm. Long story short the test drive went great, they stayed late with us way past Optima. So we scheduled a test drive yesterday pretty late, around 7pm. Long story short the test drive went great, they stayed late with us way past closing time, we took the car to our mechanic and he said it was in awesome condition! We had a great experience, they weren't pushy at all. Karina took a little video of the car and sent it to us before we even got there. It was very unique and we appreciated the kind gesture. Good job guys, keep it up, thank you again Karina, you rock! More

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Family like feel with a side of business! My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to servic My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to service of my vehicle and ensures I am happy with it. He greets me as if I were a friend and is genuinely down to earth with me and my family. The Service staff work well together and you get a good feel for that during the short time you are there. It can be stressful and demanding in the service industry, so when you get good ones, they need to be acknowledged. Jud promised to buy me a new S90 if I said these good things about him...Just kidding:) Seriously, he's a great guy and really good at his job! I will definitely recommend this dealership! My complete experience from purchase to service was top notch! Also, a hands in the air shout out to Jeremy Sarnataro and Karina Regan for making all this happen. At times when I'm parked or at traffic lights, people compliment my car and want to know more about it. I feel like I made a great choice. Awesome deals to be had! Thanks guys and keep up the great work! More

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Very simple experience with knowledgeable sales and management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. management team. I was very impressed with the speed of the process and the ability for the staff to work with me to meet my budget. More

by seanm20 Verified Customer Verified Customer

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Positive experience buying our first Volvo! We bought a 2019 V60 a week ago. Our experience was very positive. Karina was knowledgeable about the vehicle, helpful, patient, and definitely not We bought a 2019 V60 a week ago. Our experience was very positive. Karina was knowledgeable about the vehicle, helpful, patient, and definitely not pushy! Any questions we had were addressed by Volvo, Brock, or Karina immediately by phone or e-mail during the week. The finance process was quick as well as Volvo had a great rate! I would definetely buy another vehicle at Courtesy Volvo! More

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Trash. If you are young don’t go to this dealership. They try to scam you and treat you differently than everyone else. Disgusting service. try to scam you and treat you differently than everyone else. Disgusting service. More

by Karen Verified Customer Verified Customer

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Car Sales Perfection! I recently purchased a used vehicle from this dealership and I couldn't be happier! Daniel and his team were fantastic in every way and I would recomm I recently purchased a used vehicle from this dealership and I couldn't be happier! Daniel and his team were fantastic in every way and I would recommend that anyone looking for a new ride, start here. I highly doubt you would need to look elsewhere! More

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Our second purchase in 2 years from Courtesy Volvo When we purchased our 2018 Volvo XC90 two years ago we said we would never purchase a vehicle from any other dealership. This held true when we picked When we purchased our 2018 Volvo XC90 two years ago we said we would never purchase a vehicle from any other dealership. This held true when we picked up a 2016 Volvo XC90 this weekend. This was our first experience purchasing a used vehicle and we went the Certified route for the best warranty options. Karina was kind and patient. Jeremy was ready to make us a great deal without any hassle. We already knew that Armand & Jud would take great care of us in the service department! I can honestly say for a second time that we will never buy a vehicle at a dealership other than Courtesy Volvo. More

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