Taylor Kershner
Taylor Kershner at Victory Toyota Charleston

Taylor Kershner

Service Concierge

Victory Toyota Charleston

1905 Patrick Street Plaza
Charleston, WV 25387

Contact Me
5.0
13 Reviews
5.0

13 Reviews

Write a Review

13 Reviews of Taylor Kershner

October 24, 2026

Dealership Rating
Employee Rating

No comment Service took a little longer than I expected This getting to be a nuisance . Must be an AI More

by KP.MT.HOLZ
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

October 24, 2026

Dealership Rating
Employee Rating

Very friendly and efficient service. The whole process went very smooth. Was informed on process throughout service appt. More

by TCLAYTONWHITE
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Oct 24, 2026

Victory Toyota Charleston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Holbert mike.holbert@victorytoyota.com

October 23, 2026

Dealership Rating
Employee Rating

Everything was fabulous from checking in, waiting on a courtesy ride to my home, from a very kind young man who I believe was a new employee to the picking up of my car in an adequate time and everything More

by Eckenrode1050
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Oct 23, 2026

Victory Toyota Charleston responded

Knowing that the check-in process, courtesy ride home, and professional service on your Toyota Crown Signia felt seamless is rewarding. Your praise for our team’s attentive care and prompt turnaround means a lot to our service team. Mike Holbert mike.holbert@victorytoyota.com

October 20, 2026

Dealership Rating
Employee Rating

Efficient and staff were pleasant. The visit was the expected amount of time. Not sure if the service time would have been the same if I had been there a few minutes later, even though More

by greenbrierbee
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Oct 20, 2026

Victory Toyota Charleston responded

Delivering timely service is at the heart of how our service department operates. Knowing that you found your Toyota RAV4’s service efficient and our staff pleasant means a lot to us. We look forward to caring for your RAV4 again. Mike Holbert mike.holbert@victorytoyota.com

October 18, 2026

Dealership Rating
Employee Rating

I'm having transmission trouble and every time I bring it in to get it fixed they just run a diagnostic and change a spark plug. I can't afford to keep replacing the coils while the real problem is with tran More

by martinzakery2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 23, 2026

Victory Toyota Charleston responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Mike Holbert mike.holbert@victorytoyota.com

October 13, 2026

Dealership Rating
Employee Rating

They were incredibly efficient and professional. They were ready for me at my scheduled appointment time and I was in and out in maybe 30 minutes. More

by brentclay
Purchase Time
Recommend Dealer
Yes
Oct 13, 2026

Victory Toyota Charleston responded

We’re glad the appointment process felt seamless and efficient for you. Knowing that we were ready at your scheduled time and got you in and out in about thirty minutes means a lot to our service team. Mike Holbert mike.holbert@victorytoyota.com

October 12, 2026

Dealership Rating
Employee Rating

Good. Friendly. Very professional. Kept up to date on progress of service along the way. More

by jeffreydefries
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Oct 12, 2026

Victory Toyota Charleston responded

Our team is pleased we could keep you informed throughout the service on your RAV4. Knowing you found our service friendly and professional means a lot to us. Mike Holbert mike.holbert@victorytoyota.com

October 04, 2026

Dealership Rating
Employee Rating

Exceptional as I have come to accept from all my visits! Appreciate the many amenities for customers awaiting their cars and totally thankful for the courtesy car service. The driver was very engaging and e More

by MCHIKER47
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Oct 04, 2026

Victory Toyota Charleston responded

After many visits, hearing that the service on your Toyota RAV4 still feels exceptional means a lot to our service team. Our team is pleased we could offer customer amenities and courtesy car service, and our driver Taylor enjoyed your engaging conversation. Mike Holbert mike.holbert@victorytoyota.com

September 21, 2026

Dealership Rating
Employee Rating

The dealership is professional. Never had any problem. Always keeps you updated while waiting at service appointments. More

by JAMESATKINSRPH
Recommend Dealer
Yes

Other Employees Tagged: Taylor Kershner

Sep 22, 2026

Victory Toyota Charleston responded

Thanks for the five-star rating. We’re glad you found our service professional and that our team kept you informed throughout your RAV4 service appointment. Mike Holbert mike.holbert@victorytoyota.com

September 20, 2026

Dealership Rating
Employee Rating

Victory Toyota is the best dealership I have ever dealt with in my 62 years on this earth. Thank You!!!! More

by Edward.baker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 20, 2026

Victory Toyota Charleston responded

Knowing that you consider us the best dealership in your 62 years means a great deal to our team. Our team is pleased we could help you secure your new Toyota Tacoma. Mike Holbert mike.holbert@victorytoyota.com

1

Dealership Inventory (161 Vehicles)

new 2026 Toyota Sequoia car, priced at $85,668
2026 Toyota Sequoia
new
Gray exterior
Automatic
Four-wheel Drive
used 2024 Honda CR-V Hybrid car, priced at $34,395
2024 Honda CR-V Hybrid
used
Platinum White Pearl exterior
Automatic
All-wheel Drive
used 2022 Toyota Highlander car, priced at $33,995
2022 Toyota Highlander
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
used 2025 Ford F-150 car, priced at $61,728
2025 Ford F-150
used
Space White Metallic exterior
Automatic
Four-wheel Drive
used 2024 Toyota Camry car, priced at $24,502
2024 Toyota Camry
used
Ice Cap exterior
Automatic
Front-wheel Drive
used 2022 Ford Bronco car, priced at $33,593
2022 Ford Bronco
used
Shadow Black exterior
Automatic
Four-wheel Drive