Karl Saleh | Page 7

Great experience Buying a car from Woburn Toyota was done with little stress. They were very helpful and really showed interest in finding me a car that really suited Buying a car from Woburn Toyota was done with little stress. They were very helpful and really showed interest in finding me a car that really suited my needs. Id highly recommend this dealership. More

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Friendly people; Good price; Delivery needlessly difficult I went through Consumer Reports/True Car buying service. Despite the promises of Consumer Reports, it was difficult to get prices in advance; Woburn T I went through Consumer Reports/True Car buying service. Despite the promises of Consumer Reports, it was difficult to get prices in advance; Woburn Toyota basically seemed to use the Consumer Reports service as a lead to get me into the store. But after many email exchanges with Justin Salvador I was able to get good prices in advance. I then went to the dealership with an appointment ready to choose between 3 specific in-stock cars and pay cash. Brunnell, the salesman, was very pleasant and helpful. I made the choice. I got a bank check and brought it back and met with Karl, the business person and paid in full. Karl was pleasant and professional. He asked when I was picking up the car. I hoped and expected it would be that day. He said I had to arrange it through the salesman and I should call my insurance company. I made the insurance arrangements and was told that I could put the plates on the new car and had time to complete the registration afterward. However, that afternoon I was told by Brunnell that I couldn't get my car that day because it hadn't been inspected and registered yet. I also learned for the first time that they intended to get new license plates. I was buying to replace a car that was totalled, and I had always planned to transfer my plates. Brunnell asked if I had explained that to Karl. I hadn't. I didn't know it was my responsibility to explain that, and no one had asked. I assumed people usually transfer plates; they apparently assumed I wanted new plates. Then they couldn't get it inspected the next day because they didn't have my plates. (I actually had them with me when I bought; I wish they had asked and I guess I wish I had known to give them to them even if they didn't ask.) So I picked up the car the day after I paid and put on my plates but it couldn't be inspected yet. On delivery, they put on the plates and gave me the keys without setting up any features or showing me how things worked. I was told I would have to come back again to get the car inspected. The next day I learned they had actually registered it with new plates and had to undo that. The next day I was able to back for the third time and get the car inspected after a one-hour wait. In contrast to this, a few years ago I had gone with a friend to a different Toyota dealer and she drove away with her new car on the same day with her plates on it. I don't know why this delivery was so difficult. Moral of the story: make sure everything is clear on license plates, registration and delivery arrangements when you purchase (because they won't explain to you and will make assumptions). And either figure out how to set up the car and use things by yourself or insist on assistance, even if none is offered. But . . . I like the car, the price was good, and the people were pleasant although communication was lacking. I'll take responsibility for my part of that. But I buy a car about once every 8 years and they sell hundreds (thousands?) so I would have expected more from them. More

by JP Verified Customer Verified Customer

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Place to buy car It’s the place to buy a car because the customer service it welcome customers. It’s a convenient area. It doesn’t take too much time to purchase your It’s the place to buy a car because the customer service it welcome customers. It’s a convenient area. It doesn’t take too much time to purchase your car More

by Martinddol Verified Customer Verified Customer

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Satisfied We are long standing customers, Mo has helped us through last several leases. We had to resolve a minor name problem on lease form that Mo took it up We are long standing customers, Mo has helped us through last several leases. We had to resolve a minor name problem on lease form that Mo took it upon himself to fix it while on his day off. Robin also was quite helpful for us. More

by wlbrodie Verified Customer Verified Customer

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awesome highly recommended, will go to this dealership always. Everyone there were so informative as well as helpful and make you fell at home like one of th highly recommended, will go to this dealership always. Everyone there were so informative as well as helpful and make you fell at home like one of the family. More

by tieschahunter Verified Customer Verified Customer

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attentive and easy experience Mo was fantastic. Made the entire process stress free. He found the exact rav 4 I wanted. I couldn't be happier with my lease. Mo was fantastic. Made the entire process stress free. He found the exact rav 4 I wanted. I couldn't be happier with my lease. More

by candytempesta Verified Customer Verified Customer

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Great sales experience! Had a great sales experience - I will definitely return to Woburn Toyota as Joey in sales and Karl in finance were great. Joey was thorough, courteous Had a great sales experience - I will definitely return to Woburn Toyota as Joey in sales and Karl in finance were great. Joey was thorough, courteous, knowledgeable, and easy to work with. More

by rrbertin Verified Customer Verified Customer

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They doing their best to make the customers happy Because they deserve what, everyone working hard and always smiling, showing you respect, getting best deals, and thanks so much for hany faris to fin Because they deserve what, everyone working hard and always smiling, showing you respect, getting best deals, and thanks so much for hany faris to find me a perfect car and for karl saleh for helping me to finance it... More

by sheresb17 Verified Customer Verified Customer

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Friendly atmosphere and very congenial salesperson, Mo Naim. I am very pleased with the sales person who handled my lease. Also the finance person was very accommodating and friendly. They both made me feel very I am very pleased with the sales person who handled my lease. Also the finance person was very accommodating and friendly. They both made me feel very comfortable doing business with Woburn Foreign Motors. This is my second leased car. More

by jocamp2 Verified Customer Verified Customer

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My 2017 Rav4 This is my fifth vehicle from Wobur Toyota ... it’s been pleasure to deal with Mo and Karl ... keep the good work ... will keep coming back ... I can’ This is my fifth vehicle from Wobur Toyota ... it’s been pleasure to deal with Mo and Karl ... keep the good work ... will keep coming back ... I can’t wait for the new building More

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