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Karl Williams
21 Reviews
21 Reviews
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21 Reviews of Karl Williams
May 04, 2026
Ed Morse is good with their customers. I do recommend this car dealership to anyone. I do recommend this car dealership to anyone. More
by Pburckart
Verified CustomerOther Employees Tagged: Rex Franks
May 02, 2026
Not impressed with lack of knowledge and experience with service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, whic service departments ability to diagnose issue. First time we brought the Buick in for the oil leak, was told it was from the oil pan drain plug, which I know for a fact that it was on there tight as I did the oil change myself. After still having oil spots on the garage floor, took it back and they were unable to find anywhere it was leaking and stated "it's probably just oil still on the frame, just wash it a few times and it should clear up. I washed it 2 separate times and was still seeing oil spots on the ground/floor. Third time we brought it in, they finally said that there were able to find the leak and that it was the timing chain cover. Estimated repair cost at $3000. I did not have that kind of extra money sitting around so I did not get the quoted repair done. I later took it to a local repair shop that I have done a lot of business in the past and trust. They used a camera snake and were able to see an active drip coming from the oil pressure sensor about every 10 seconds. They did not see anything coming from the timing chain cover. Repair cost for the active leak was $516.26 and was completed on 4/14/26. Since then, we have not had any oil on the engine, frame or ground/floor. I do not like the fact that your service technicians, who are supposed to be highly trained did not use the proper equipment to properly diagnose the problem. What would you have done, if we did the repair of the timing chain cover that your staff stated was the problem only to find out they were wrong once they had it removed? Would you have owned up to your mistake or just stated that it was leaking from the pressure sensor as well and charged us more? I have lost confidence in your staff and do not plan on bringing any of my vehicles there in the future. More
by TXCOWBOY13
Other Employees Tagged: Rex Franks
April 28, 2026
Responsive, friendly, thorough, clean, knowledgeable, great staff. From the time I purchased my vehicle to my first service check the experience was amazing. great staff. From the time I purchased my vehicle to my first service check the experience was amazing. More
by DICK8
Other Employees Tagged: Rex Franks
April 25, 2026
Great experience! Will definitely be back! Made buying my truck easy and low pressure. 100% recommend. Will definitely be back! Made buying my truck easy and low pressure. 100% recommend. More
by UNDERCOVER5585
Other Employees Tagged: James Yarolem, Rex Franks, Boris Cvijetic, Jahiro Rivas, Jalen Harris
April 15, 2026
Great service department and staff. Deb A. found us a great truck AGAIN! Very pleased. Much better than buying in the Quad Cities! Deb A. found us a great truck AGAIN! Very pleased. Much better than buying in the Quad Cities! More
by GOETSCH62296
Other Employees Tagged: James Yarolem, Deb Assenmacher, Rex Franks, Travis Kizzire
April 06, 2026
Very happy with this delealership nice people and very helpful just good customer service all around helpful just good customer service all around More
by davem198437
Other Employees Tagged: James Yarolem, Rex Franks, Boris Cvijetic, Travis Kizzire
March 05, 2026
Always glad i can get my oil changed locally or stop by to get some added air in my tires@ to get some added air in my tires@ More
by fastpat
Other Employees Tagged: Deb Assenmacher, Rex Franks
February 27, 2026
My car was done in a timely manner and they were very friendly, plus I got my car washed friendly, plus I got my car washed More
by jis692000
Other Employees Tagged: Rex Franks
February 19, 2026
I purchased my 2019 traverse from Ed Morris dealership a few years ago and I have always had great service when I take it in whatever that may be for. few years ago and I have always had great service when I take it in whatever that may be for. More
by cone625
Other Employees Tagged: Rex Franks
February 08, 2026
Great service! They pick up and deliver my vehicle whenever I need service! So convenient!! They pick up and deliver my vehicle whenever I need service! So convenient!! More
by tpetersen74
Other Employees Tagged: Rex Franks
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