Kasandra Monteagudo | Page 4

They lost my registration and insurance cards. Also suggested I needed something fixed on my car that I don't even have. Also suggested I needed something fixed on my car that I don't even have. More

by TINA.MARIE242530 Verified Customer Verified Customer

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Kasandra is always helpful and courteous She is also knowledgeable and answers your questions. Always willing to assist. knowledgeable and answers your questions. Always willing to assist. More

by mazarz Verified Customer Verified Customer

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My vehicle was there for inspection. The technician left the tool used to scrape the old stickers off my vehicle on the ROOF of my car. I left with the blade on the hood of my vehicle. A The technician left the tool used to scrape the old stickers off my vehicle on the ROOF of my car. I left with the blade on the hood of my vehicle. As I went to get on 81, I heard a huge bang on my vehicle. I did not have a place to safely pull over due to construction. I got off at the next exit, climbed up on my door and found the blade. It could have damaged my vehicle or went flying and damaged another vehicle or pedestrian. I immediately returned to the service department to speak with the manager and return the tool. I got and 'I'm sorry' and that he would speak to the technician. Tools should NOT be placed on vehicles at all- they could damage the paint. I'm not sure that I will be bringing my vehicle back to your service department for service of any kind again. More

by Mniff1214 Verified Customer Verified Customer

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Good experience Very warm due to ait conditioning issues. Should have free bottled water while waiting like other dealerships. Not everyone drinks coffee Should have free bottled water while waiting like other dealerships. Not everyone drinks coffee More

by KIM00030 Verified Customer Verified Customer

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Hard to get thru to them. Took a long time to service my car and didn't let me know when it was ready, till I contacted them. Took a long time to service my car and didn't let me know when it was ready, till I contacted them. More

by Ettyfink Verified Customer Verified Customer

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The AI scheduling system is horrible. It won't let me speak to a human and is not ready for prime time. It tries to save the dealer money and time but at the expense of customer wasted ti It won't let me speak to a human and is not ready for prime time. It tries to save the dealer money and time but at the expense of customer wasted time and frustration. More

by Gene F Verified Customer Verified Customer

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My CRV needed to be inspected. All went well. It was done in a timely manner. All went well. It was done in a timely manner. More

by PAPERMOON924 Verified Customer Verified Customer

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Always friendly and helpful. Work is always done in timely fashion. Getting an appointment is easy with their after hours key drop box too. Work is always done in timely fashion. Getting an appointment is easy with their after hours key drop box too. More

by SHO610 Verified Customer Verified Customer

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Always great service. The team is knowledgeable, curious and reliable. Having this dependable service is always a plus . The team is knowledgeable, curious and reliable. Having this dependable service is always a plus . More

by Natm Verified Customer Verified Customer

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Jamie in sales is great and so is Kevin in finance. Kasandra has been wonderful in service. This is my 6th CRV with Matt Burne Honda and 7th in total. Kasandra has been wonderful in service. This is my 6th CRV with Matt Burne Honda and 7th in total. More

by JULIE.NASTASI Verified Customer Verified Customer

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