Kasey Mathias | Page 2

I was very pleased with the customer service very nice people and on time with my services I never have a problem when I go there people and on time with my services I never have a problem when I go there More

by DPOOKY143 Verified Customer Verified Customer

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The service department staff gives you the feeling that you are family when you come in. Whatever your needs are whether it's a concern you are frustrated with, or just a routine maintenance visit, Jeff, F you are family when you come in. Whatever your needs are whether it's a concern you are frustrated with, or just a routine maintenance visit, Jeff, Frank, and Andrew are knowledgeable very friendly and dependable. They make you feel at ease and do all they can so you will be satisfied and your vehicle will be top notch! I would give 10 stars if I could. More

by FWILL1971 Verified Customer Verified Customer

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Having the most horrible time with Empire. It is past 6 weeks since I bought my car and they still have not registered it. Read the documents they ask you to sign before signing! They sell your email addr weeks since I bought my car and they still have not registered it. Read the documents they ask you to sign before signing! They sell your email address. I have been getting spam galore. The sales person asked for my email so that Hyundai reach me! Like a fool i signed the document, then read it a few days later. They are scam artists. I even emailed owner, Mr. Torres, and I have not heard from him. Also they have you sign so you do not have the 72 hours to change your mind. They never mentioned that to me prior to signing! More

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Great staff great car Great company to buy from would recommend them to friends and family been with the product for years and will continue to buy from Empire thanks guys Great company to buy from would recommend them to friends and family been with the product for years and will continue to buy from Empire thanks guys More

by jjac30 Verified Customer Verified Customer

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Poor customer service Extremely rude female representative, took 3 days and 2 phone calls from me before I received a return phone call. Will not do business with them agai Extremely rude female representative, took 3 days and 2 phone calls from me before I received a return phone call. Will not do business with them again. More

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I already can't wait to buy my 2nd vehicle of Glenn! Glenn went above and beyond, he was great across the board. I tell everyone to go to Empire. He still calls to see how im doing. Glenn went above and beyond, he was great across the board. I tell everyone to go to Empire. He still calls to see how im doing. More

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STAY AWAY!!! COMPLETE LIARS!!! I decided to give this place a shot despite the negative reviews, as they were one of the few dealerships in the area offering what I was looking I decided to give this place a shot despite the negative reviews, as they were one of the few dealerships in the area offering what I was looking for - a manual transmission certified pre-owned Accent. After confirming availability and price (including that there would be no hidden fees or anything) via email, I requested pictures as they indicated that the car had just come onto the lot, so they hadn't put any online yet. They took a few pictures of the exterior and sent them to me, and everything seemed fine. The issues came when I showed up on the lot. After calling a few hours after the email to make sure it was still there for me to look at, I made the drive and was referred to a salesman by the internet representative. First the salesman asks what I wanted to pay, and after being told that I had already confirmed the price he tells me "we'll see if we can get there". I should have left right then, but decided to play ball a little. I already made the trip Out there, so I might as well look. I told him I didn't want to discuss price any further, as I hadn't even seen the car yet. He goes to get the car, and a couple minutes later another salesman calls me outside. Based on the pictures I was given, I should have been looking at a dark blue sedan - but they brought out a light blue hatchback. I look inside, and it's an automatic. I let them know, and one person goes to track down the right car by the stock number, while the other one leads me around the lot where we find the exact car that the internet rep sent me pictures of - another automatic. Not only did they not have the car I was there to see, they did not have a single pre-owned manual transmission anywhere on the lot. Instead, four different salesmen tried to convince me that I should just buy an automatic. I left after being told they'd call me the next day when they look on their other lot. Four days later and they still haven't called. Bottom line, they flat out lied to me in order to get me onto the lot, thinking that I would buy whatever they put in front of me. If they're willing to lie just to bring you in, what else are they willing to lie about? Stay far away from these shady people. More

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