Kassandra Kim | Page 2

We were actually overall happy with our current car, but wanted something with a few more features and a more premium feel. The first time we visited, we didn’t end up choosing a vehicle, but Kassandra stay wanted something with a few more features and a more premium feel. The first time we visited, we didn’t end up choosing a vehicle, but Kassandra stayed in touch, thoughtfully followed up, and kept sending us great options based on what we were looking for. When the Lexus became available, we came in to see it, and Kassandra took great care of us. She walked us through all the features, answered all our questions, arranged the test drive, and made sure we felt comfortable and informed throughout the whole process. The entire team stayed late to help us complete everything, and Kassandra was incredibly patient, attentive, hardworking, and genuinely dedicated to making the experience smooth and enjoyable. We truly appreciated her kindness and professionalism and would absolutely recommend working with her! More

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We took a long time to fall on a Tundra, but the team and dealership was helpful in looking for our specific options to ensure we were happy. dealership was helpful in looking for our specific options to ensure we were happy. More

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Everything was great and an easy experience. Got financing on site better than my credit union pre approval. Got financing on site better than my credit union pre approval. More

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Ive been a customer since 2016 and I've been happy with the service and opportunities they have given me and my family. All employees are kind and courteous and even if im there for a whole I don't mind. the service and opportunities they have given me and my family. All employees are kind and courteous and even if im there for a whole I don't mind. More

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Was a great experience going to get a new Toyota. No bull and straight to the numbers. Always felt like I was in good hands. No bull and straight to the numbers. Always felt like I was in good hands. More

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Kassandra was a pleasure to deal with! Enjoyed purchasing my new Camry from her! Thank you Kassandra! Enjoyed purchasing my new Camry from her! Thank you Kassandra! More

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I should not have to write a review like this to give five stars to the sales team. five stars to the sales team. More

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I have a good deal from Toyota Gladstone, also manager and sale person very nice to me, I will give them a 5 star for their work. and sale person very nice to me, I will give them a 5 star for their work. More

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Alex kindly walked me through the process with careful consideration of my budget and needs. consideration of my budget and needs. More

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Salesperson was cordial and friendly. Negotiations were typical for a car dealer. I found a couple small things wrong with the used car I was looking at. They said it had been inspected a Negotiations were typical for a car dealer. I found a couple small things wrong with the used car I was looking at. They said it had been inspected and was a certified used car so I wouldn't have any problems but I took it to my mechanic anyway. There was a tail light out and it needed an alignment. I would normally just negotiate a better price for any repairs needed but they wanted me to pay with a cashier's check. Figured since I was leaving the car there and coming back to pick it up later in the week they could do a couple easy repairs. Well after I took delivery of the car I found the alignment had not been fixed as promised. Then the tail light that they fixed quit working and melted. My mechanic looked at it and said they had installed the wrong bulb and that's what caused the tail light to melt. I left 2 messages for Chris in the service dept. about the issues. After a week I haven't received a call back. I texted the Salesperson 5 days ago but still no call back from service. At this point I'm just going to pay my mechanic to do an alignment and replace the tail light assembly. As far as the sales dept goes I'd say they were pretty average. I'd stay far far away from the service dept. If they can't even change a light bulb correctly and won't stand behind their work I wouldn't trust them to do any other repairs. More

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