Kate Castonguay
Kate Castonguay at Heritage Toyota
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Kate Castonguay | Page 2

Service Manager

Heritage Toyota

1620 Shelburne Rd
S. Burlington, VT 05403

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4.2
60 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

21 yrs, 1 mo

4.2

60 Reviews

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60 Reviews of Kate Castonguay

January 28, 2021

Dealership Rating
Employee Rating

The Best I have ever dealt with Everyone from the lane attendants to service writers the parts team technician’s Heritage collision staff Thank you Thank you for all you do!!! More

by wch3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Doug Carr, Kyle Chamberlain, Kyle Heck, Taylor Josephson, Dana Lawrence, Katie Smith, Jared Vaughan

Jan 29, 2021

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with our staff, and that everyone was able to make sure that the maintenance performed on your vehicle was completed quickly and efficiently. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

October 29, 2020

Dealership Rating
Employee Rating

Scheduling and day of service was smooth and easy. The staff at Heritage coordinated the service on my vehicle along with winter tire changeover and detailing. Everything was accomplished in one visit. Wh More

by Riley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 29, 2020

Heritage Toyota responded

Riley, Thank you for taking the time to share your feedback - We are pleased to hear that your visit went smoothly, and that our staff was able to coordinate all of your scheduled appointments to be completed in one visit! We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

October 27, 2020

Dealership Rating
Employee Rating

Heritage is a great dealership! They are friendly, courteous and knowledgeable! And always on time! Kept me informed every step of the way for service. More

by Kathy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 28, 2020

Heritage Toyota responded

Kathy, Thank you for taking the time to share your feedback - We are pleased to hear that your visit to our service department went smoothly! We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

October 08, 2020

Dealership Rating
Employee Rating

The Heritage service team was very professional and I felt safe with everyone wearing masks. The work was Excellent and finished on time. Everyone was friendly. More

by Phcrichmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dana Lawrence, Dave Moore

Oct 12, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department and that our staff was able to make sure your appointment went smoothly and your repairs were completed on time. We look forward to seeing you again for you next scheduled maintenance visit, Until then, safe travels!

September 26, 2020

Dealership Rating
Employee Rating

Excellent experience as usual; everything was handled like a precise Swiss watch! I have mobility challenges, and the service representatives were most helpful and sensitive to my limitations. More

by To
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Chamberlain, Kyle Heck, Dana Lawrence, Jared Vaughan

Sep 28, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback, and for the kind words! We are pleased to hear that your visit to the service department went smoothly, and that you found our facilities and staff welcoming and accommodating to your needs. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

September 24, 2020

Dealership Rating
Employee Rating

Very happy with the experience and service I received at Heritage Toyota on September 22nd. All the associates that I had contact with were very professional at all times. Very rewarding experience. More

by Manning, t 98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Chamberlain, Kyle Heck, Taylor Josephson, Dana Lawrence, Katie Smith, Brandy St. Peter, Jared Vaughan

Sep 25, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department, and that your appointment went smoothly! We look forward to seeing you for your next scheduled maintenance visit, Until then, safe travels!

September 23, 2020

Dealership Rating
Employee Rating

on a moments notice I turned to Heritage Toyota to help resolve my overdue inspection issue - they fit me in, I am a very happy customer More

by lewis05446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 24, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that our service department was able to quickly and efficiently help resolve your inspection, and get you back on the road safely and quickly. We look forward to seeing you again! Until then, safe travels!

September 14, 2020

Dealership Rating
Employee Rating

Best service team . They find my vehicles problems , and repair those problems . There quick , great with directing maintenance that needs to be done . Trust 10 More

by Laurel.yana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Chamberlain, Kyle Heck, Taylor Josephson, Dana Lawrence, Katie Smith, Brandy St. Peter, Jared Vaughan

Sep 14, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback! We are so pleased to hear that you have enjoyed working with our service staff, and that they have quickly and efficiently kept your vehicle in peak condition. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

August 26, 2020

Dealership Rating
Employee Rating

Bought my 2009 Toyota Tacoma from Heritage Toyota and I've only had it serviced there because I trust the service team and they have always treated me with the utmost curtesy and understanding when some More

by Mr Sparky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dana Lawrence

Aug 27, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback! We are pleased to hear that you have enjoyed your experiences with our service staff, and that they continue to help keep your Tacoma in top shape. We look forward to seeing you and your truck again for your next scheduled maintenance visit, Until then, safe travels!

July 25, 2020

Dealership Rating
Employee Rating

The COVID-19 procedure made me feel very comfortable bringing my Highlander in for an important recall and routine maintenance. The communication before the appointment made sure I knew exactly how to p More

by CJH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Taylor Josephson

Jul 27, 2020

Heritage Toyota responded

Thank you for taking the time to share your feedback - we are pleased to hear that your visit to our service department went smoothly, and that our new procedures helped you feel at ease while you were here for your recall and maintenance. We look forward to seeing you again for your next scheduled appointment, Until then, safe travels!

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