Kathy Cruz
Kathy Cruz at Executive Nissan

Kathy Cruz

Certified Service Advisor

Executive Nissan

900 Universal Dr N
North Haven, CT 06473

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2 Reviews
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2 Reviews

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2 Reviews of Kathy Cruz

April 08, 2026

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Employee Rating

Replace my Instrumentation glass panel and stop playing games! So Juvenile! Why are you lying about the entire issue and blaming us, when the problem is well known by Nissan? More

by Poppie313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Gargano, Kemar Campbell

Apr 09, 2026

Executive Nissan responded

Hi Poppie313, thank you so much for your comments about Executive Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Scott Orsini GM

Apr 09, 2026

Executive Nissan responded

Good evening I writing back to you because I look at all the reviews and i am a standup guy if I wasn't I would have responded lease send me a number that i can reach out to you because I could look up your name because the y review is under Poppie31 if your name was in the review i could look it up and find your number to call you. Scott

Apr 09, 2026

Poppie313 responded

Scott… I always thought you were a Stand up guy! That is why I decided to give your dealership a shot! But, this complete BS and nonsense the manner in which we were Belittled and Embarrassed as old Stupid easy marks to just blow off, was a Monumental Error in both Judgement and lack of Integrity on your staff’s part just to save a few bucks and make budget! I only want you and Nissan to do the right thing and replace the instrumentation panel! Once, that is done I will go back on Dealer Rating and Google Reviews and Retract my comments and sing your praises as Being the Above Board and Approachable Guy I thought you were!

Apr 09, 2026

Poppie313 responded

I will be more than happy to meet with you personally, in order for you to examine the car for yourself! And after a couple of minutes speaking with me, you will see that both my wife and I are Extremely Credible and did not ever spray a drop of any liquid on that panel! I clean the interior myself, I only run the car through the Brushless wash next to Krauzers on Middletown Ave.

Apr 09, 2026

Poppie313 responded

Tony Lombardozzi at 203-494-6140

Apr 09, 2026

Executive Nissan responded

unfortunately I cannot meet with you but more than glad to speak to you on the phone I just started chemo treatments for cancer that i have and can't be around people right now for a few weeks but I am available speak to you and you can send me a picture to my cell 203-228-4863 and this is the number you can call me on. Scott

March 10, 2026

Dealership Rating
Employee Rating

Shannon was super nice and helpful. I appreciated her professionalism. The dealer has been very good too. More

by JAMESCHAREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Executive Nissan responded

We’re delighted to hear that Shannon provided helpful and professional service. It’s great to know our team met your expectations while working on your Chevrolet. Thank you for sharing your experience.

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