Katie Duncan | Page 6

The worst experience I’ve ever had buying a vehicle. Very un organized. Manager and salesman were never on the same page. Salesman (mat) would never get back to me when I reached out. Salesman didn’t even sh un organized. Manager and salesman were never on the same page. Salesman (mat) would never get back to me when I reached out. Salesman didn’t even show up the day I signed for my truck after telling me he would be there. If it wasn’t for Ed the service manager I would have backed out on the deal More

by DBOGART0807 Verified Customer Verified Customer

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Fair trade-in price on my truck, friendly staff. Tony and Josiah very helpful and accommodating . My 4th vehicle from this dealership. What more can say? Josiah very helpful and accommodating . My 4th vehicle from this dealership. What more can say? More

by DBATT Verified Customer Verified Customer

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A fantastic experience, #heyjudethecardude, the finance & service team were friendly & very professional from the moment we inquired about the vehicle to the moment we signed the paperwork/took delivery of t service team were friendly & very professional from the moment we inquired about the vehicle to the moment we signed the paperwork/took delivery of the new to us Chevy. Their long standing reputation for customer service/satisfaction is what made us stop by in the first place and they definitely delivered on that commitment. More

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If I could give them zero stars, I most definitely would! My entire experience was absolutely disgusting! It started on a Saturday, I test drove the vehicle I have had my eye on for months and I loved it! Sa My entire experience was absolutely disgusting! It started on a Saturday, I test drove the vehicle I have had my eye on for months and I loved it! Sat down with sales rep Matthew Marcil, worked out the numbers and discussed my concerns. We agreed upon $1,000 down and $500 monthly payments. Matt went to his finance manager multiple times during the hour plus that I was in the dealership. I was told I could pick up my new vehicle in a few days and that someone would be in touch with me on Monday. As soon as I walked out the door, I received a call from Rob Newton in finance telling me they are unable to approve me as my negative equity is too high and asked if I would like a brand new vehicle instead (how this is supposed to make sense, I'm not entirely sure.) So i reached back out to Matt via email (twice) and both emails went ignored. Monday came and went and I never received the phone call I was promised on Saturday. First thing this (Tuesday) morning I sent Matt an email with copy to two managers and finally received a response. I was then given another finance person to deal with, James Desentis, who goes on to tell me I need $2,500 down. I explained that was preposterous and that $1,000 was the agreed amount when the deal was made on Saturday. I spent from 10:15AM to 3:00PM fighting with managers and finance reps only for them to call me and tell me I needed more money down and that my payments would be $630 a month. General Sales Manager Katie Duncan has since tried to give me more money ($500) for my trade in as they are apologizing for 'the confusion" and wasting my time.. as there was no disclosure that I was not yet approved when I walked out their door. Matthew Marcil, Robert Newton, Katie Duncan and James Desentis are four of THE worst sales reps I have dealt with, and I have never had such trouble getting into a used vehicle.. EVEN JUST DAYS AFTER MY BANKRUPTCY CLEARED IN 2017!! More

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3 Silverados ,2 Equinoxs from this dealership. Busy place, friendly people . Especially Josiah and Tony who were very helpful . Fair deal without a lot of hassle. place, friendly people . Especially Josiah and Tony who were very helpful . Fair deal without a lot of hassle. More

by DBATT Verified Customer Verified Customer

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Great price and great people. We were at other dealers and they did not impress us compared to Mohawk. Will return for service and replacement cars in the future. and they did not impress us compared to Mohawk. Will return for service and replacement cars in the future. More

by DPKAJE12 Verified Customer Verified Customer

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In selling the truck they did great. After I received the vehicle the customer service was excellent. I will be a lifetime customer for now on. vehicle the customer service was excellent. I will be a lifetime customer for now on. More

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This was our first time here. Dax was very helpful. All those we dealt with were friendly and easy to talk to. Kate was extremely helpful and nice on the phone. She is the reason we came in to look at the those we dealt with were friendly and easy to talk to. Kate was extremely helpful and nice on the phone. She is the reason we came in to look at the cars she suggested. Looking forward to seeing how the service department is as I worked in the field for over 42 years. More

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I was very happy with my buying experience with Mohawk Chevrolet. Katie was very helpful and explained everything to me when I had questions. Damien was very pleasant to work with on the finance side. Chevrolet. Katie was very helpful and explained everything to me when I had questions. Damien was very pleasant to work with on the finance side. More

by SIGNOR64 Verified Customer Verified Customer

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Everyone from the managers to my sales person Matt were wonderful. They accommodated me by bringing all the paperwork to my job so I didn't have to take time off. I have purchased 3 cars from Mohawk and wo wonderful. They accommodated me by bringing all the paperwork to my job so I didn't have to take time off. I have purchased 3 cars from Mohawk and wouldn't buy from another dealership. More

by RSTEWART12 Verified Customer Verified Customer

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