Katie Ison

I am extremely disappointed with how this service visit was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassur was handled. I originally brought my Bronco Sport in because of multiple warning messages. I was told the vehicle was fine, and based on that reassurance I authorized approximately $1,200 in preventative maintenance while the vehicle was already at the dealership. Only afterward, while the vehicle was still there, the warnings returned and I was told the AWD module had an internal fault and needed replacement. I authorized another $1,275 repair because I was told that was the diagnosed problem. I ultimately paid approximately $2,700 before getting the vehicle back. On my first drive after pickup, the charging-system warning returned. I immediately contacted the dealership and brought the vehicle back. I have now been told the generator/alternator needs replacement for approximately another $1,800. What frustrates me most is the sequence. I authorized significant optional preventative maintenance because I had been told the vehicle was fine. If I had known there was still a major unresolved problem, I would have prioritized that money toward repairing the vehicle instead. I am now in the position of having spent approximately $2,700 and being unable to afford the additional repair the dealership says the vehicle needs. I also found communication throughout this process frustrating and had to repeatedly push for explanations and diagnostic documentation. Regardless of whether the AWD module and generator ultimately both required replacement, I do not feel this process gave me the information I needed to make informed decisions about where to spend my money. I picked up the vehicle believing the problem had been addressed and immediately found that it had not been. This experience has seriously damaged my confidence in this service department. More

by naderpejman23 Verified Customer Verified Customer

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Very friendly. I had to reschedule. It wasnt a problem. My car was done quickly. I had to reschedule. It wasnt a problem. My car was done quickly. More

by edmontano Verified Customer Verified Customer

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Excellent service experience from start to finish. Scheduling was easy, and Jake was particularly helpful. The team was on time picking up and returning my truck, kept me informed throughout the proce Scheduling was easy, and Jake was particularly helpful. The team was on time picking up and returning my truck, kept me informed throughout the process, and sent a helpful video highlighting the work performed. Very convenient and professional. More

by MOMA.VIDAKOVIC Verified Customer Verified Customer

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Normally I give this service center a high review. This time I can't. My car was picked up for service and once that was done, I got a call saying the work was completed and my car was ready to be r This time I can't. My car was picked up for service and once that was done, I got a call saying the work was completed and my car was ready to be returned. I had to wait 3 hours for that to happen! Just before it was finally returned, I call a call saying it was ready and I needed to make a payment. I explained that in the first call I would be paying by check and had the check ready to give to the driver. The second caller did not seem to be aware of this. Seems like the right hand doesn't know what the left hand is doing. Once the car was returned, I politely asked why it took so long to get the car back. His response was "I have no idea. They just told me to bring the car back.". More

by BBRONSKI Verified Customer Verified Customer

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The recall items seemed to be fixed and the team got my car in for this service with in a day. I also appreciated they returned the car to our home. Thank you. car in for this service with in a day. I also appreciated they returned the car to our home. Thank you. More

by DIANA.RAASCH Verified Customer Verified Customer

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Wonderful friendly service. Very efficient process. Pleasant waiting area both inside and outside. Refreshments provided while waiting. Very efficient process. Pleasant waiting area both inside and outside. Refreshments provided while waiting. More

by MARY.SPENCER Verified Customer Verified Customer

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Wonderful place. Would continue going back with the excellent service and dedication of the techs. Would continue going back with the excellent service and dedication of the techs. More

by Casper2099135 Verified Customer Verified Customer

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I had a very good experience with Tiffany. She is patient, takes the time to listen, and treats her customers with seriousness, respect, and professionalism. She is patient, takes the time to listen, and treats her customers with seriousness, respect, and professionalism. More

by Gonen Verified Customer Verified Customer

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The repair in my car was major and took longer than expected to complete, but the team communicated with me and made sure I had wheels to bridge the gap. expected to complete, but the team communicated with me and made sure I had wheels to bridge the gap. More

by gopackgo22 Verified Customer Verified Customer

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Service was adequate and timely although with a rattle when rear car door is closed. when rear car door is closed. More

by SUEDUVERNELL Verified Customer Verified Customer

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