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Katie Ison
Katie Ison at Gordie Boucher Village Ford of Thiensville

Katie Ison | Page 2

Service Manager

Gordie Boucher Village Ford of Thiensville

121 N. Main Street
Thiensville, WI 53092

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4.7
21 Reviews
4.7

21 Reviews

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21 Reviews of Katie Ison

July 30, 2026

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Employee Rating

Service was adequate and timely although with a rattle when rear car door is closed. More

by SUEDUVERNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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Jul 30, 2026

Gordie Boucher Village Ford of Thiensville responded

Sue, thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail. Anthony Garbo General Sales Manager 262-242-1100

July 26, 2026

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Employee Rating

I think Gordy Boucher in Theinsville was very professional, courteous and fair dealership to work with. They even picked up my car and fixed it after I bought it because I missed something in the More

by JMENTE1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Cathey, Tom Fisher, Hirak Patel, Tim Gallitz, Stephen Sheperd

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Jul 26, 2026

Gordie Boucher Village Ford of Thiensville responded

It’s wonderful to hear you found our team professional and courteous and that having your Ford Edge picked up for follow-up service made things easier. We look forward to supporting you and your Edge for many years ahead. Thank you for sharing your experience. Katie Anthony Garbo General Sales Manager 262-242-1100

July 23, 2026

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Employee Rating

Got my truck in right away quick service and very helpful and personable was nice for them to pick up and deliver my truck back. More

by diannetrad59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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Jul 23, 2026

Gordie Boucher Village Ford of Thiensville responded

We were happy to get your Ford F-150 in promptly and arrange pickup and delivery for you. It’s great to hear our team made the service helpful and personable. Thank you for sharing your positive experience, and we look forward to serving you again. Anthony Garbo General Sales Manager 262-242-1100

July 13, 2026

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Everyone at Gordie Bouche was extremely helpful and detailed. They texted me with every step of the repair and even sent a video of what was done to my car. Very impressed! More

by mjanasik11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz , I believe his name was Greg. He picked up my car and dropped it off. He was extremely professional, helpful, and made sure to explain all the details to me.

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Jul 13, 2026

Gordie Boucher Village Ford of Thiensville responded

It’s wonderful to hear our team kept you informed throughout your Lincoln service. We’re glad the texts and video walkthrough helped you see exactly what was done. Thanks for sharing your feedback, and we hope to serve you again. Anthony Garbo General Sales Manager 262-242-1100

June 17, 2026

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They did an excellent job - quickly and cost effectively- assessing and fixing our ford truck! More

by tpmitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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Jun 18, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you for letting us know our team assessed and repaired your Ford F-150 quickly and affordably. We’re pleased to hear you’re satisfied with the service. We look forward to assisting you again in the future. Anthony Garbo General Sales Manager 262-242-1100

May 30, 2026

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Employee Rating

The options provided for tire replacement was very helpful. The car wash option was not provided as was done in the past. More

by BILLSAUER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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Jun 02, 2026

Gordie Boucher Village Ford of Thiensville responded

Thanks for sharing about your experience with Gordie Boucher Village Ford of Thiensville. We appreciate your business and hope to see you again soon! Anthony Garbo General Sales Manager 262-242-1100

May 12, 2026

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Employee Rating

Exceptional service department always keeps you informed about your vehicles progress plus the service video More

by T.roloff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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May 13, 2026

Gordie Boucher Village Ford of Thiensville responded

It’s great to know our service department kept you informed on your Ford Fusion’s progress and that the video gave you a clear look at the work. Thank you for sharing your experience. We look forward to helping you again on your next visit. Anthony Garbo General Sales Manager 262-242-1100

May 10, 2026

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Employee Rating

Great job, time in and out was on schedule. Friendly helpful people who take care of their customers. More

by dan schmitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

Print
May 10, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you for letting us know about your Ford Ranger service. We’re glad we kept your appointment on schedule and that our team was friendly and helpful. Please reach out if we can assist you again. Anthony Garbo General Sales Manager 262-242-1100

May 02, 2026

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Employee Rating

Great service and price. Were very courteous and helpful. Very nice and .. accommodating .very clean . More

by rocksog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz , Emily Knope

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May 02, 2026

Gordie Boucher Village Ford of Thiensville responded

We’re pleased our team provided courteous, helpful, and accommodating service during your Ford Explorer visit in a clean facility at a great price. Thank you for sharing your experience and we look forward to assisting you again. Anthony Garbo General Sales Manager 262-242-1100

April 22, 2026

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Employee Rating

Always good communication before and during appointments. Personable and professional. Like video of service. Timely. More

by RUTHBRYEBRADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz , Emily Knope

Print
Apr 22, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you for highlighting our clear communication and timely service on your Ford Escape. We’re glad the video updates made the process more transparent and that our team’s approach felt both personable and professional. We look forward to keeping your Escape running smoothly on your next visit. Katie Kerby Service Manager katie.kerby@boucher.com

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