"Kelly was so personable and made us feel at ease with our..."
Kelly was so personable and made us feel at ease with our purchase. He truly listen to our needs and what we wanted in a vehicle and we couldn’t be more happier! This by far was the BEST car buying experience I have had in my entire life! I will definitely recommend Kelly to all my family and friends! From Kelly in sales and James H. in finance they made for a dynamic team for my family! Thanks again for everything!!!!
Germain has a great product and Kelly understands that. We looked at a couple of cars online and Kayla got back with us right away via email. We told her we were heading there and she set us up with Kelly. Kelly had the keys ready for a test drive when we arrived. We explained where we were financially and Kelly worked with us to get it. Buying a car can be frustrating and but this was pretty painless.
"Great Staff, Great Experience!"
I emailed the dealership about a specific car in their pre-owned inventory Sunday evening when they were closed. I got an immediate response from Kayla as soon as they opened next morning. She checked to make sure the vehicle was available and put me in touch with Steve to schedule a test drive. He and the rest of the staff I met were incredibly friendly and helpful from start to finish. Jackson greeted me at the door and was happy to help me find what I needed. Steve was knowledgeable and thorough in answering my questions and really helped to streamline the whole process, which I appreciated a lot. Jerry made taking care of the finances a breeze and was a real pleasure to talk to. Corey stayed after his shift to help us out with an issue we had when picking up the car. That really impressed me. He's a gem. And Kevin pitched in to help us with some questions about our tires, even though he wasn't our assigned salesperson.
My boyfriend and I are thrilled about the amazing deal we got on our good-as-new used car, and we would recommend this dealership to anyone. Thanks especially to Steve and Kayla for providing such an overall pleasant experience, and kudos to everyone we met at team Germain Honda of Dublin for scoring another loyal customer! We won't be going anywhere else after this.
"Very good experience overall"
I went in to Germain looking for a used honda civic for my daughter and when I looked online I couldn't help but notice the size of the inventory and the prices were very good, typically below blue book value. We started off communicating with Kayla Wicker, she was very helpful at starting to narrow down our car search, then she referred me to Kelly Hettinga since Kayla was strictly in the internet dept. Kelly was very nice, very professional, and patient, especially since we weren't 100% sure of the year or miles we were looking for. We found what we wanted and met Ryan Cox, he was very nice and straight forward with the pricing and didn't give us a hard time when we wanted to leave to think it over. We came back to purchase the car the following day and met James in finance, and I have to say, that was the most pleasant experience that I have had in a dealership finance department. He was polite, very quick, answered all questions and before we knew it we were out the door. I will gladly do business with Germain Honda again but I was very impressed with James and how much he seemed to respect our time.
"Car buying isn’t fun. Jheni and the Germain team make it fun"
I had been searching for a specific vehicle for weeks, and then it came up at Germain. I contacted the web team who put me in contact with Jheni, who is amazing. She went above and beyond to make the process smooth and not as terrible as buying a car from a dealership normally is! Give Germain a shot - they are good people!
"Knowledgeable, authentic, easy"
Great service. Straightforward pricing and process. Jason accommodated our timeline, worked with us on price, and helped ensure we got the car we were hoping for.
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"Best car-buying experience ever"
My experience from start to finish was easy and painless. I was in and out within 1.5 hours where other dealerships took 6-8 hours to complete a purchase. The car was ready for me to test drive as soon as I walked in from a prescheduled online inquiry. Jason made me feel very comfortable and was sincere with his words and actions. He really wanted me to have the car I wanted and worked in my favor so I could walk away as an owner that night! Working with Germain was such a wonderful experience and I can’t imagine going anywhere else to purchase another car.
"My experience was very positive. "
I don't know how I can possibly heap more praise on Jheni Felix. She was infinitely patient and incredibly helpful - very knowledgeable, professional.
"Great first experience buying a car "
Everyone was very helpful and worked hard to help us even though we stayed after 7pm. Explained everything to us well - and accommodated our lack of experience.
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Germain had a great selection of cars. I found what I wanted online and they were good on following up w my inquiry. Upfront about price.
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