Keegan Elliott

Good service. Relatively quickly and easy to make an appointment. Fair price. Good people there. Relatively quickly and easy to make an appointment. Fair price. Good people there. More

by jreneau2 Verified Customer Verified Customer

Report | Print

Always helpful and get me in quickly on short notice. I think the staff are very helpful. I think the staff are very helpful. More

by sherrick600 Verified Customer Verified Customer

Report | Print

Terrific in store service. Very helpful and cordial service advisor. We like to video from the service technician. We do get coupons from Solomon Ford (we have two Edges) Very helpful and cordial service advisor. We like to video from the service technician. We do get coupons from Solomon Ford (we have two Edges) The cost for the works there was $89 with no miscellaneous fees abd $20 off Woukd be nice to get better pricing and coupons We are ok’d and do not like talking to a machine to get an appointment. We continue to accept this change, but would appreciate a live person. Thank you PS. Understand that Mark is no longer at KR Ford. Hope he is ok More

by vbertoty Verified Customer Verified Customer

Report | Print

Keegan went above and beyond the call of duty to service my car. while the problem was in my imagination he listened to my concern after the car was serviced. The best part was that he did not charge me for my car. while the problem was in my imagination he listened to my concern after the car was serviced. The best part was that he did not charge me for the diagnostic time. Thanks PS: when my car was bought up from service there was an odor of cigarette smoke in the car. I'm sure that the attendant had not smoked in the car but that the odor that remained on his clothes stayed in the car. More

by danielgmaloney Verified Customer Verified Customer

Report | Print

The service experience was smooth and efficient. The inspection video and AI summary thereof is a very nice touch. The inspection video and AI summary thereof is a very nice touch. More

by kdavinpeters Verified Customer Verified Customer

Report | Print

They are always friendly and work in a timely manner and the establishment is very clean the establishment is very clean More

by stealme85 Verified Customer Verified Customer

Report | Print

Keagan got me. In and out fast- very pleased- will definitely use again- good work! In and out fast- very pleased- will definitely use again- good work! More

by chuck.yeager Verified Customer Verified Customer

Report | Print

I loved the clear video of my state inspection and how easy it was to click on the items that didn't pass so they could be fixed. easy it was to click on the items that didn't pass so they could be fixed. More

by TRIPLESDC Verified Customer Verified Customer

Report | Print

As to my service I was NOT satisfied. 1. I told YOU what the problem was (The Door Actuator - right front) and was still charged the diagnostic fee of $222.00 dollars. 2. Kenny Ross di 1. I told YOU what the problem was (The Door Actuator - right front) and was still charged the diagnostic fee of $222.00 dollars. 2. Kenny Ross did not honor my warranty in full. you was going to charge me the difference over what the warranty paid. Why have a warranty when Kenny Ross don't honor it. 3. My warranty was $100 dollar deductible and you said it would be closer to $400.00. 4. The door actuator cost ME $17.14 and I had it installed myself. 5. That is why I have my inspections, tire rotation and oil changes done elsewhere. 6. I have bought 6 vehicles from this dealership over the years. 7. I paid the Diagnostic fee and I will probably never return to Kenny Ross ford for any of my work. I always have a problem with the charges More

by mjberry1963 Verified Customer Verified Customer

Report | Print

The technicians are always very professional, and knowledgeable. I have great confidence that the service is complete knowledgeable. I have great confidence that the service is complete More

by rlarryjay Verified Customer Verified Customer

Report | Print