Kegan Mayers | Page 13

Great service, interaction with staff...Looooooooong wait I got a pinch flat tire the other day, and I took advantage of the warranty plan and Roadside Assistance (RA) with my new 2020 Veloster Turbo. RA took I got a pinch flat tire the other day, and I took advantage of the warranty plan and Roadside Assistance (RA) with my new 2020 Veloster Turbo. RA took about 20 minutes to get to me and another 14 minutes to change the simple flat... Superfast! Happy with that... while I was waiting for RA to come I made the appointment at the service dealer for 1:30pm... one hour from the current time... Perfect! I told them there was a simple flat with no rim damage. (HYCS40371) My invoice has a timestamp of 04:09pm on the bottom... I would have left, gone shopping, or had someone get me for a few hours. I did not find out until around 3pm that the tire was not in stock and one was coming. Which is fine but it would nice to know... other than waiting around, Kegan and Harold were very professional. If there would have been less time in the waiting room I would have given 5 stars.. thanks for the snacks and comfortable area. More

by DYNAMO55B Verified Customer Verified Customer

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Excellent service Another great service experience! Kegan was exceptional again and went beyond expectations to ensure my experience was great! He’s patient and very kn Another great service experience! Kegan was exceptional again and went beyond expectations to ensure my experience was great! He’s patient and very knowledgeable in the service area. More

by Julie T 2017 Verified Customer Verified Customer

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Great experience The service personnel are polite and want to help you. They will let you know when to expect your car to be done. There is a shuttle if you can’t wai The service personnel are polite and want to help you. They will let you know when to expect your car to be done. There is a shuttle if you can’t wait More

by JW5919870 Verified Customer Verified Customer

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Good dealership Very good experience. We had some hiccups due to a set of Keys, but they handled the situation fast. Would definitely use again! Thanks guys! Very good experience. We had some hiccups due to a set of Keys, but they handled the situation fast. Would definitely use again! Thanks guys! More

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Poorly I went there just to get a oil change they told me just wait in the car someone will get you I was waiting in my car almost 35 minutes so somebody wil I went there just to get a oil change they told me just wait in the car someone will get you I was waiting in my car almost 35 minutes so somebody will come get me and they told me your wait time will be an hour and a half just to get a oil change it was ridiculous that will be the last time I will go there nothing personal but an hour and a half for a oil change it’s ridiculous More

by Ricardo Verified Customer Verified Customer

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Room for improvement Poor communication on repair estimate and had to chase down service representative to get answers. Apparently no one can give an update but them and w Poor communication on repair estimate and had to chase down service representative to get answers. Apparently no one can give an update but them and was finally given the sales rep direct number after several attempts at calling and being placed on hold. Car was dirty on pickup, given voucher for full detail but have bring car back and leave it again. Incorrect pricing given, ended up being less due to an error but made me question the accuracy of the rest of the estimate. It was a big repair and I spent a lot of money and expected better service than what I received. The actual repairs seem to be working just fine. More

by Reviewer Verified Customer Verified Customer

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360 Total Package Service I titled this 360 Total Package Service because just like Microsoft, your staff is always providing me and my family a total package. From the initial I titled this 360 Total Package Service because just like Microsoft, your staff is always providing me and my family a total package. From the initial phone call, to the ordering of parts, to the excelent service your mechanics provide and the care if all our needs have been met. And you do this 360 days of the year. More

by CRIVER2 Verified Customer Verified Customer

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Service The helpfulness and concerned that Kegan give to me. He made sure that I was satisfied. Also he was very professional as well as a pleasant attitude. The helpfulness and concerned that Kegan give to me. He made sure that I was satisfied. Also he was very professional as well as a pleasant attitude. Great job Kegan More

by HPERRY521 Verified Customer Verified Customer

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