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Keirsten Nicholson
Keirsten Nicholson at Spitzer Honda Euclid

Keirsten Nicholson

Service Advisor

Spitzer Honda Euclid

915 East 200th Street
EUCLID, OH 44119

4.9
17 Reviews
4.9

17 Reviews

Write a Review

Dealership Experience

3 yrs, 1 mo

Languages Spoken

English English

17 Reviews of Keirsten Nicholson

May 29, 2026

Dealership Rating
Employee Rating

Mo was awesome they need more people like Mo Assad there A1 SERVICE Phil jimmy they coo More

by Assadm0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zade Assad, William Clapacs, Mohammed Assad, Leigh-Ann Halcik, Michael Pensky, Mark Helmick, James Flaherty, Ashley Jenkins, Phillip Kwon

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May 29, 2026

Spitzer Honda Euclid responded

Thank you for the five-star review. We’re glad Mohammed took great care of your BMW and that Phillip contributed to your experience. We appreciate your feedback and look forward to your next visit.

May 27, 2026

Dealership Rating
Employee Rating

I had to return with 24 hours to get my issue refixed which gives me less trust with the initial work performed. More

by MARYTISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 01, 2026

Spitzer Honda Euclid responded

We're sorry that you didn't have a completely satisfying experience. Please don't hesitate to reach out to us directly. We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 13, 2026

Dealership Rating
Employee Rating

Mike and the team were very helpful. I especially appreciated the ride home and back. More

by Hal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Kwon , The two drivers were excellent.

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May 13, 2026

Spitzer Honda Euclid responded

It’s wonderful to hear that our team’s courtesy rides to and from home made your Honda HR-V service more convenient. Thank you for choosing Honda; we look forward to assisting you again.

May 10, 2026

Dealership Rating
Employee Rating

Service was great. I appreciate the professionalism and great customer service provided by the team. More

by cfutrell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leigh-Ann Halcik, Ashley Jenkins

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May 10, 2026

Spitzer Honda Euclid responded

Thank you for recognizing our team’s professionalism during your Honda CR-V service. Leigh-Ann, Keirsten and Ashley are grateful for your kind words. Please let us know if we can help in the future.

May 01, 2026

Dealership Rating
Employee Rating

The staff was wonderful and i would recommend them. They treated me like a family member More

by theslobans
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Clapacs, Leigh-Ann Halcik, William Zelina, Phillip Kwon , Trina Walker, Richard Sloban

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May 01, 2026

Spitzer Honda Euclid responded

It’s wonderful to know our team made you feel like part of the family during your Honda CR-V service. Thank you for recommending us. We look forward to caring for your CR-V again.

May 01, 2026

Dealership Rating
Employee Rating

The service was fast. The dealership is nice and clean and their friendly staff. Can't wait to get a oil change. More

by SCOTT063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Spitzer Honda Euclid responded

We’re delighted you experienced fast service in our clean facility and felt welcomed by our team. Thank you for trusting us with your Honda Pilot. We look forward to your next oil change.

April 30, 2026

Dealership Rating
Employee Rating

It was very goodj job they do right on time service was good will come back will. Refrigerator More

by CAROLPERISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Pensky, Donna McMickens, James Flaherty, Ashley Jenkins, Phillip Kwon

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Apr 30, 2026

Spitzer Honda Euclid responded

We’re thrilled Michael’s team completed your Honda HR-V service promptly, and we’re glad you found our refrigerator in the service lounge helpful. Thank you for returning to us, and we look forward to your next visit.

April 08, 2026

Dealership Rating
Employee Rating

The representative who helped me was excellent. She even made me laugh, which was good cause I was having a bad day. More

by lDunmaglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Spitzer Honda Euclid responded

It’s wonderful to hear that Keirsten helped lift your spirits and brought some laughter during your Honda CR-V service. We appreciate you choosing us and look forward to assisting you again whenever you need us.

March 20, 2026

Dealership Rating
Employee Rating

Keirsten was very helpful and ensured that the problem with my vehicle for addressed properly after checking if it was covered under warranty since I had just got the same problem fixed and new OEM Honda More

by AUGUSTINENORONHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2026

Spitzer Honda Euclid responded

Your five-star rating means a lot, and we’re glad Keirsten and our service team properly resolved your Honda CR-V issue under warranty. We recognize your concerns about OEM part quality and will share them with Honda. Thank you for trusting us with your vehicle.

December 23, 2025

Dealership Rating
Employee Rating

Professional help and very nice customer service. Very helpful, reliable information, and very fast service More

by Ann.bg.owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Pensky, Donna McMickens, Mark Helmick, James Flaherty, Ashley Jenkins, Phillip Kwon , Kyana Davidson

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Dec 23, 2025

Spitzer Honda Euclid responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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