Keisha McCaster | Page 2

The dealership is trying to keep my equity of my truck that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I was suppose to buy but once I return the car the dealership wants to keep my equity in my traded car. They are trying to justify why they should keep $8700 of restock fee of a vehicle I had for 10 days and 400 miles. I wanted to return the vehicle when it was at 200 miles but they kept having me come in to try to sign a new contract which will force me into a new car. I’m waiting on my full equity with doc fees only. If not I will be taking the dealership to court. I never signed a document saying if I don’t want the car I will be paying a 20 percent restock fee. In fact I signed a document saying if the deal doesn’t go through they will charge me .50 a mile or/and $5 a day but now things change because I don’t want their car. More

by ARNOLDKSERI Verified Customer Verified Customer

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Employees are well experienced in what they were doing. They took excellent care of me. They took excellent care of me. More

by dallasljd Verified Customer Verified Customer

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Quick fast easy service. Car rides smooth now. Great offers for future needs as well. Car rides smooth now. Great offers for future needs as well. More

by ajax2515 Verified Customer Verified Customer

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Service department is ok. Everytime I come there's new people. Steve Raymen should have never sold this place Everytime I come there's new people. Steve Raymen should have never sold this place More

by ceme50 Verified Customer Verified Customer

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Keisha and her manager are both fantastic salespeople. They are very skilled at selling and were able to get me under budget on my car. They are very skilled at selling and were able to get me under budget on my car. More

by Ethan Becker Verified Customer Verified Customer

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I had a job done for bouncing my tires. She let me know it would be within an hour time waited for 3 1/2 hours. She let me know it would be within an hour time waited for 3 1/2 hours. More

by LATIMORE.RUSSELL Verified Customer Verified Customer

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I hope to never have to go back there again. To say that the service was atrocious would be kind. 6 day wait to reset a sensor, for $457 plus $250 for a rental car since Steve Rayman couldn't pr To say that the service was atrocious would be kind. 6 day wait to reset a sensor, for $457 plus $250 for a rental car since Steve Rayman couldn't provide a courtesy vehicle. Stay away from Steve Rayman in Smyrna!!! More

by BLABAR81 Verified Customer Verified Customer

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I always have to wait to check in or check out. The oil change itself is always done right !!!! The oil change itself is always done right !!!! More

by TREANDUSROBINSON Verified Customer Verified Customer

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Poor customer service. . Received service and I had to return twice. Once because my oil light wasn't reset and second my fluid was not top off. Brake fluid was low. Anoth . Received service and I had to return twice. Once because my oil light wasn't reset and second my fluid was not top off. Brake fluid was low. Another visit purchase tires and they put the wrong tires on my vehicle without asking me did I want that brand after I told the rep what brand I wanted. More

by MCJONES223 Verified Customer Verified Customer

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Very patient. Worked with me to get a car I liked in my price range. Worked with me to get a car I liked in my price range. More

by ARCHEN Verified Customer Verified Customer

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