Keith Bertrand
Keith Bertrand at Copeland Subaru Hyannis

Keith Bertrand | Page 5

Sales Manager

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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5.0
94 Reviews

Industry Experience

26 yrs, 10 mos

5.0

94 Reviews

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94 Reviews of Keith Bertrand

October 01, 2022

Dealership Rating
Employee Rating

Patrick was a great sales person. I went in not knowing what I wanted to get and his knowledge of Subaru really showed. I walked out very happy in a brand new Crosstrek. I would recom More

by nickgr7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Fortin , Justin Phillips

Oct 03, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Patrick delivered such a great experience! Bryan Scarpellini Managing Partner

October 01, 2022

Dealership Rating
Employee Rating

Employees were very attentive to us and wanted us to be happy they knew we are loyal Subaru family. More

by Kimberlygrooms
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Calle, Max Martin-Simmons

Oct 03, 2022

Copeland Subaru Hyannis responded

Thank you for your business and this review, Kimberly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

July 11, 2022

Dealership Rating
Employee Rating

Decided to buy a new Subaru and knew exactly what we wanted. We were concerned about high demand and lack of availability but salesman Rob explored the inventory and found a car due to arrive from Japan More

by Caper
Recommend Dealer
Yes

Other Employees Tagged: Robert Wayburn, Brittney in the business office was skilled and personable.

Jul 11, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Copeland Subaru Hyannis are glad to have you as a customer. Bryan Scarpellini Managing Partner

June 19, 2022

Dealership Rating
Employee Rating

My experience was very good. The people were are friendly and professional. As soon as I walked through the door I was greeted and helped. More

by Germann67
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max Martin-Simmons

Jun 20, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

May 06, 2022

Dealership Rating
Employee Rating

I just picked up my new Outback and my entire experience working with Copeland has been fantastic! Robert, the Sales Consultant that assisted me throughout, was extremely professional, no-pressure, and so More

by EBOLOGNESE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Calle, Robert Wayburn

May 09, 2022

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

April 22, 2022

Dealership Rating
Employee Rating

Poor service for new and existing customers. No call back on purchasing a new car More

by Lkhayward
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Everton Gouveia, Thomas McCarthy, Robert Wayburn

Apr 23, 2022

Copeland Subaru Hyannis responded

Thank you for your feedback. I am very surprised to see this and even more curious as this is the first time I've ever had this sort of complaint. I see looking thru the notes in our CRM that our emails back to you were getting blocked however I'm surprised that you were not receiving the voicemails that were to be left for you. I will be meeting with my BDC Manager Monday to review phone records of outbound calls as well so that I can have a greater understanding of why you were not receiving either calls or emails sent. Thank you again for your feedback. Should I ever be able to be of assistance, please feel free to reach out to me directly. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com 508-534-2144

April 20, 2022

Dealership Rating
Employee Rating

It’s a tough time for buying or selling. They did their best to get me in a car. More

by KRAMOGNATS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Max Martin-Simmons

Apr 21, 2022

Copeland Subaru Hyannis responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

February 21, 2022

Dealership Rating
Employee Rating

My dealer George was incredibly helpful in answering any questions and offered great customer service. More

by lodin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa , Brittany

Feb 21, 2022

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear George delivered such a great experience! Bryan Scarpellini Managing Partner

February 05, 2022

Dealership Rating
Employee Rating

From start to finish I was treated as a valued customer. My sales person, Rob, was honest, patient, and attentive throughout the process. Chris handled the finance end with great explanation and professiona More

by terri
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris DaCosta , Robert Wayburn

Feb 06, 2022

Copeland Subaru Hyannis responded

Thank you, Terri, for sharing your experience with us! We're happy to hear it went well working with Rob and Chris and hope you enjoy your new vehicle. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

February 04, 2022

Dealership Rating
Employee Rating

Copeland is a great dealership. Everyone there from sales to service do everything possible to make owning a Subaru an awesome experience. More

by JBARBER0093
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Costa , Thomas McCarthy

Feb 04, 2022

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Bryan Scarpellini Managing Partner

Feb 04, 2022

JBARBER0093 responded

Our family has leased and purchased 4 Subarus from this location and have ordered another Forester #5 for my son. It should be here in March. As you can see, we love the product and we especially like the staff. I can’t say enough about how helpful George Costa has been as well as Keith Bertrand. Great customer service! Thank you, Janie Barber

Feb 04, 2022

JBARBER0093 responded

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