Patrick was a great sales person.
I went in not knowing what I wanted to get and his knowledge of Subaru really showed. I walked out very happy in a brand new Crosstrek. I would recom
I went in not knowing what I wanted to get and his knowledge of Subaru really showed. I walked out very happy in a brand new Crosstrek. I would recommend Patrick and Copeland Subaru to anyone
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by nickgr7
Verified Customer
Verified Customer
Oct 03, 2022 -
Copeland Subaru Hyannis responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Patrick delivered such a great experience!
Bryan Scarpellini
Managing Partner
Employees were very attentive to us and wanted us to be
happy they knew we are loyal Subaru family.
happy they knew we are loyal Subaru family.
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by Kimberlygrooms
Verified Customer
Verified Customer
Other Employees Tagged:
Brittany Calle, Max Martin-Simmons
Oct 03, 2022 -
Copeland Subaru Hyannis responded
Thank you for your business and this review, Kimberly. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Bryan Scarpellini
Managing Partner
Decided to buy a new Subaru and knew exactly what we
wanted. We were concerned about high demand and lack of availability but salesman Rob explored the inventory and found a car due to arrive from Japan
wanted. We were concerned about high demand and lack of availability but salesman Rob explored the inventory and found a car due to arrive from Japan within two weeks. Almost to the minute we received a call from Rob that our car had arrived. Purchase went smoothly and Rob went over all of the features in detail. We're very happy with our car and Copeland Subaru Hyannis.
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by Caper
Other Employees Tagged:
Robert Wayburn, Brittney in the business office was skilled and personable.
Jul 11, 2022 -
Copeland Subaru Hyannis responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Copeland Subaru Hyannis are glad to have you as a customer.
Bryan Scarpellini
Managing Partner
My experience was very good.
The people were are friendly and professional. As soon as I walked through the door I was greeted and helped.
The people were are friendly and professional. As soon as I walked through the door I was greeted and helped.
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by Germann67
Verified Customer
Verified Customer
Other Employees Tagged:
Max Martin-Simmons
Jun 20, 2022 -
Copeland Subaru Hyannis responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Bryan Scarpellini
Managing Partner
I just picked up my new Outback and my entire experience
working with Copeland has been fantastic! Robert, the Sales Consultant that assisted me throughout, was extremely professional, no-pressure, and so
working with Copeland has been fantastic! Robert, the Sales Consultant that assisted me throughout, was extremely professional, no-pressure, and so knowledgeable and helpful with showing me all of the new technology. The entire process from the sale and trade-in, to working with Brittany on pickup day to complete paperwork, and to interacting with Essence in the service department to have some accessories installed - all was seamless and the entire staff made it an enjoyable experience. I wouldn’t hesitate to recommend Copeland to anyone in the market for a new car!
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by EBOLOGNESE
Verified Customer
Verified Customer
Other Employees Tagged:
Brittany Calle, Robert Wayburn
May 09, 2022 -
Copeland Subaru Hyannis responded
Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Bryan Scarpellini
Managing Partner
Poor service for new and existing customers.
No call back on purchasing a new car
No call back on purchasing a new car
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by Lkhayward
Verified Customer
Verified Customer
Other Employees Tagged:
Everton Gouveia, Thomas McCarthy, Robert Wayburn
Apr 23, 2022 -
Copeland Subaru Hyannis responded
Thank you for your feedback. I am very surprised to see this and even more curious as this is the first time I've ever had this sort of complaint. I see looking thru the notes in our CRM that our emails back to you were getting blocked however I'm surprised that you were not receiving the voicemails that were to be left for you. I will be meeting with my BDC Manager Monday to review phone records of outbound calls as well so that I can have a greater understanding of why you were not receiving either calls or emails sent.
Thank you again for your feedback. Should I ever be able to be of assistance, please feel free to reach out to me directly.
Bryan Scarpellini-Managing Partner
bryan@countoncopeland.com
508-534-2144
It’s a tough time for buying or selling.
They did their best to get me in a car.
They did their best to get me in a car.
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by KRAMOGNATS
Verified Customer
Verified Customer
Other Employees Tagged:
Max Martin-Simmons
Apr 21, 2022 -
Copeland Subaru Hyannis responded
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
Bryan Scarpellini
Managing Partner
My dealer George was incredibly helpful in answering any
questions and offered great customer service.
questions and offered great customer service.
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by lodin
Verified Customer
Verified Customer
Feb 21, 2022 -
Copeland Subaru Hyannis responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear George delivered such a great experience!
Bryan Scarpellini
Managing Partner
From start to finish I was treated as a valued customer.
My sales person, Rob, was honest, patient, and attentive throughout the process. Chris handled the finance end with great explanation and professiona
My sales person, Rob, was honest, patient, and attentive throughout the process. Chris handled the finance end with great explanation and professionalism. Keith was very personable and signed off on a good deal.
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by terri
Verified Customer
Verified Customer
Feb 06, 2022 -
Copeland Subaru Hyannis responded
Thank you, Terri, for sharing your experience with us! We're happy to hear it went well working with Rob and Chris and hope you enjoy your new vehicle. We truly appreciate your feedback!
Bryan Scarpellini
Managing Partner
Copeland is a great dealership. Everyone there from sales
to service do everything possible to make owning a Subaru an awesome experience.
to service do everything possible to make owning a Subaru an awesome experience.
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by JBARBER0093
Verified Customer
Verified Customer
Feb 04, 2022 -
Copeland Subaru Hyannis responded
Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!
Bryan Scarpellini
Managing Partner
Feb 04, 2022 -
JBARBER0093 responded
Our family has leased and purchased 4 Subarus from this location and have ordered another Forester #5 for my son. It should be here in March. As you can see, we love the product and we especially like the staff. I can’t say enough about how helpful George Costa has been as well as Keith Bertrand. Great customer service!
Thank you,
Janie Barber
Feb 04, 2022 -
JBARBER0093 responded
Please read the response above.