Keith Broussard | Page 5

3 hr wait for a scheduled oil change. I had asked for my tires to be rotated, to which they failed to do so. My driver door came back dinged up and two scratches. Keith took photos and sa I had asked for my tires to be rotated, to which they failed to do so. My driver door came back dinged up and two scratches. Keith took photos and said I would be contacted by the next day. Days went by and no call. I reached out and left a voicemail. The next day I received a text apologizing and said they were waiting for a lender vehicle to be available. Another week went by with no new info. I reached out again and have got zero response. Absolutely ridiculous. More

by Allison Verified Customer Verified Customer

Report | Print

Great service, the service representative was very timely with updates. Price was cheaper than i expected. with updates. Price was cheaper than i expected. More

by Intel_cap Verified Customer Verified Customer

Report | Print

This was the worst experience I've ever had. I dealt with great attitudes to worst attitudes. My vehicle was in their possession way to long. It actually wasn't totally the fault. But the Warra I dealt with great attitudes to worst attitudes. My vehicle was in their possession way to long. It actually wasn't totally the fault. But the Warranty company was worst and their recommendation. Just glad to have my vehicle back and running great with no extra out of pocket expenses to me. More

by kgillin_bludiamondent Verified Customer Verified Customer

Report | Print

Car was towed in for a transmission related issue and was diagnosed and fixed with a couple of days. Was really happy with the time is took to fix. Only thing is to get updates I had to reach out to the serv diagnosed and fixed with a couple of days. Was really happy with the time is took to fix. Only thing is to get updates I had to reach out to the service person through text which wouldn’t get answered for a couple hours sometimes and also never returned phone calls. Wish there was a better communication policy that they followed. More

by dbourg Verified Customer Verified Customer

Report | Print

My experience with this business was very disappointing. There was a complete lack of communication throughout the process. I constantly had to reach out to the agent for updates, only to receive no real an There was a complete lack of communication throughout the process. I constantly had to reach out to the agent for updates, only to receive no real answers or follow-up. It felt like my concerns were ignored, and there was no sense of urgency or professionalism. Customer service is a huge part of any business, and unfortunately, this company failed in that area. I would not recommend them based on my experience. More

by Teryn.smith11 Verified Customer Verified Customer

Report | Print

Service was prompt and courteous. Service people were not pushy or overbearing. Overall good experience Service people were not pushy or overbearing. Overall good experience More

by 7PHATBOY1 Verified Customer Verified Customer

Report | Print

I was a drop in on a Saturday before closing and had wonderful service. Tire valve and sensor needed fixing. Very pleased! wonderful service. Tire valve and sensor needed fixing. Very pleased! More

by LAURELEE1 Verified Customer Verified Customer

Report | Print

After having my car all day still wasn't able to resolve the issue actually I left with an additional issue that was not there prior to me bringing it in the issue actually I left with an additional issue that was not there prior to me bringing it in More

by mstdja Verified Customer Verified Customer

Report | Print

Keith was very polite helpful service was quick. Price wasn’t too high car returned clesn Price wasn’t too high car returned clesn More

by suelaigast Verified Customer Verified Customer

Report | Print

Was pleased with the service rep Keith but spent 3 hours waiting for a tire change. I felt that was very excessive and lost a half day of work. Also when the car was brought out to me, the wheel was covered waiting for a tire change. I felt that was very excessive and lost a half day of work. Also when the car was brought out to me, the wheel was covered in the greasy lubricant that was used. The service rep did the best he could to wipe it off. More

by layala917 Verified Customer Verified Customer

Report | Print