Keith Dennis

Safford Brown is an outstanding dealership and cares for their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For their customers. I had an issue with my car that I had purchased from another dealership, and they were beating around the bush about fixing it. For roughly 9+ months I was going back and forth with them. I was losing faith. That is until I reached out to Safford Brown. They fixed my car under warranty, and also showed me what was causing it. Needless to say, I have a restored faith in the Kia brand and Safford Brown had a new customer! More

by Scatyeah392 Verified Customer Verified Customer

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Good service and great staff. Our agent is really great! I am so happy with them! Our agent is really great! I am so happy with them! More

by AIKIHIPOLITO Verified Customer Verified Customer

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It was the most unprofessional dealership experience I’ve ever had. I towed in my 2016 Soul, at 98k with CEL on, difficulties with acceleration, and vibrations. I take good care of this car, but we all know ever had. I towed in my 2016 Soul, at 98k with CEL on, difficulties with acceleration, and vibrations. I take good care of this car, but we all know that Kia has engine issues. In fact, this dealership already worked on my car last summer, and it was a positive experience. This time around, they kept my car for almost three weeks, with little to no information. My partner and I kept calling, and after long, long time on hold, no one returned our calls. The dealership was feeding us lies such as the car being in assembly (wasn’t even diagnosed yet), they emailed/faxed some paperwork (they didn’t and they don’t have a fax machine at the dealership), an employee named Mary provided incorrect information (there is no Mary there in any department to confirm or deny). We asked, begged, and threatened, and after all, they said that the engine was fine but spark plugs and ignition coil had to be replaced. They wanted to charge us stupid price of $700+ for something as simple. Somehow, we negotiated to $460 and were able to pick up the car late afternoon Dec 29th. To my great surprise, the car exhibited the same issues less than 48h after I picked it up. I barely made it up my driveway that night! My partner and I tried to contact the service advisor and the service department manager without any success until we finally got a hold of a GM of the dealership. They didn’t admit their fault but agreed to refund us the cost of the parts but not the one of the labor. After all, I had to tow my car yet again, to another Kia dealership where it was fix within 3 hours for absolutely free. Funny enough, the problem was the exact one I asked Kia Manassas to check, and they assured me that they did. Stay away from this messy, unprofessional establishment that only cares about the money they can get from an oblivious customer. More

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