Keith Fernando | Page 5

It was 7:45 Monday morning, so I expected to be greeted by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so ni by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so nice! and so efficient! and so NOT monday morning! Second: he explained what they were going to do and why and I realize he was probably supposed to do that, but he was so pleasant about it, it really was great. And third: he called like he said he would and let me know when it was ready--may seem like a normal thing but in my experience it is not all that standard, so I appreciated it. Everyone there was in a seemingly good mood--so helpful on a Monday morning. More

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Available parts on site. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. More

by SANDRAICU2 Verified Customer Verified Customer

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thanks for the great service! was ready on time, and friendly staff, and prompt communication. was ready on time, and friendly staff, and prompt communication. More

by EGAGLI Verified Customer Verified Customer

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The car 12v battery is still dying after “fixing” the defects with the recall. They didn’t fix the problem and I’m so annoyed with Hyundai!! defects with the recall. They didn’t fix the problem and I’m so annoyed with Hyundai!! More

by YOUNGJI Verified Customer Verified Customer

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We've been going to your facility for more than 10 years and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith a and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith and crew!!! More

by DENNISPARON8753 Verified Customer Verified Customer

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Keith in the service department handled the recall service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The techni service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The technician Josh worked with my husband to educate us on a software issue. All in all things worked out well. More

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The lack of communication is totally unacceptable. I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about my car and call me back and he didn’t More

by ZCARTER2009 Verified Customer Verified Customer

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I am a costumer for more then 18 years, I am very satisfied whit all the services satisfied whit all the services More

by DIETERR Verified Customer Verified Customer

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We had great experience. Marco was fantastic. Friendly, focused and great communication. Would highly recommend! Thanks Marco Marco was fantastic. Friendly, focused and great communication. Would highly recommend! Thanks Marco More

by rcarlisle0 Verified Customer Verified Customer

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Great service and appreciate the loaner car. Wish it was easier to get in touch with the service department is my only wish list item Wish it was easier to get in touch with the service department is my only wish list item More

by Sheryl.mclaren Verified Customer Verified Customer

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