Keith Fernando | Page 5

A big shout out and thank you to Seattle Hyundai and specifically to Keith and Kevin for their excellent and attentive service two times in the last three weeks. Seattle Hyundai has grown quite a bit si specifically to Keith and Kevin for their excellent and attentive service two times in the last three weeks. Seattle Hyundai has grown quite a bit since I bought my car in 2012 and their service department has grown and become stronger. My car is running well, and I feel confident driving it on a longer trip because of their care. Thanks again, Keith and Kevin and everyone at Seattle Hyundai. More

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Keith Fernando was super helpful and very cordial which was welcome. Glad to get my EV in good shape for spring. was welcome. Glad to get my EV in good shape for spring. More

by cn Verified Customer Verified Customer

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Not surprisingly I never heard back from “Derek” at Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because t Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because they couldn’t recreate the 12v dying. After 2 weeks, the 12v again died, so I had my car towed to Hyundai yesterday and they can’t even diagnose it until later this week because they’re busy and I didn’t have a service appointment 🤦🏻‍♀️ wretched place. Stay away from them!!!!! More

by YOUNGJI Verified Customer Verified Customer

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It was 7:45 Monday morning, so I expected to be greeted by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so ni by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so nice! and so efficient! and so NOT monday morning! Second: he explained what they were going to do and why and I realize he was probably supposed to do that, but he was so pleasant about it, it really was great. And third: he called like he said he would and let me know when it was ready--may seem like a normal thing but in my experience it is not all that standard, so I appreciated it. Everyone there was in a seemingly good mood--so helpful on a Monday morning. More

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Available parts on site. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. More

by SANDRAICU2 Verified Customer Verified Customer

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thanks for the great service! was ready on time, and friendly staff, and prompt communication. was ready on time, and friendly staff, and prompt communication. More

by EGAGLI Verified Customer Verified Customer

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The car 12v battery is still dying after “fixing” the defects with the recall. They didn’t fix the problem and I’m so annoyed with Hyundai!! defects with the recall. They didn’t fix the problem and I’m so annoyed with Hyundai!! More

by YOUNGJI Verified Customer Verified Customer

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We've been going to your facility for more than 10 years and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith a and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith and crew!!! More

by DENNISPARON8753 Verified Customer Verified Customer

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Keith in the service department handled the recall service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The techni service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The technician Josh worked with my husband to educate us on a software issue. All in all things worked out well. More

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The lack of communication is totally unacceptable. I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about my car and call me back and he didn’t More

by ZCARTER2009 Verified Customer Verified Customer

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