Keith Hammersmith | Page 3

I am always treated well when I come into the dealership everyone is always friendly and helpful. everyone is always friendly and helpful. More

by jeff@bearburlington.com Verified Customer Verified Customer

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My sales person Jay Passe was 5 Stars it was a pleasure working with him, At the time I took possession of the car the service dept. team w/Keith leading also 5 Star, there were a couple of minor items t working with him, At the time I took possession of the car the service dept. team w/Keith leading also 5 Star, there were a couple of minor items that were corrected ASAP I picked up the car on Tues late afternoon drove it Wed &Thrus multiple times no problems on Fri. I did not drive the car until about 3:30-4:00 I went to start it the dashboard lit up like a christmas tree but car would not start called your service dept. the girl on duty sent over your mobile mechanic (also a Keith) he came over diagnosed a bad battery and promptly changed it out and I was back in business (5 Stars) Now comes the negative the car has a recall notice concerning the backup camera and both my wife and I noticed the symptoms of the problem 2 times it blanked out on me and several times we both experienced a distorted view The recall letter with fix came a couple of weeks ago I made an appointment when I brought the car in I advised Keith that we had the issue but that it comes and goes mostly distorted I got the car back later that day and was told that basically it passed whatever tests Ford had suggested and nothing was changed. It has been distorted a couple more times but is clear again now It doesn't make sense to me knowing that it has been an issue to not have changed out the camera So that is ny only complaint More

by JIMMUCCI Verified Customer Verified Customer

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This group keeps your car clean when servicing, they do a good job and will fix anything they missed. good job and will fix anything they missed. More

by MNOFFSINGERRX Verified Customer Verified Customer

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Waited 3 hours ,went out to check on truck said they didn’t the noise which was on outside of truck not inside. Left brought it right back . Person went with me heard noise he took mechanic for a ride h didn’t the noise which was on outside of truck not inside. Left brought it right back . Person went with me heard noise he took mechanic for a ride he heard it. 2 hours more ordered part from warranty company. I waited till Thursday to call said it was in but they didn’t know who to call.REALLY after spending almost 5 hours there. Set up appointment . You called me the next day to make an appointment which was already set up. Picked up truck Monday afternoon. Brought back weds morning . They had fixed A problem not THE problem. Told then on first appointment to check DRIVE SHAFT did not do it maybe this time More

by DEFAZIO67 Verified Customer Verified Customer

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LOVE THE NEW SERVICE DEPTMENTS PICK AND AND DELIVERY. .. THE TEXT COMMUNICAITNS ...WONDERFUL NEWIMPROVEMENTS IN SERVICE.. .. THE TEXT COMMUNICAITNS ...WONDERFUL NEWIMPROVEMENTS IN SERVICE.. More

by mquanbeck Verified Customer Verified Customer

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Great service, picked up and delivered my truck for a recall. Very satisfied.and will use them again. recall. Very satisfied.and will use them again. More

by JKOTARAK Verified Customer Verified Customer

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They did a great job diagnosing and fixing our air conditioner. We really appreciate it. conditioner. We really appreciate it. More

by ERIC Verified Customer Verified Customer

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Were able to accommodate my schedule which was very helpful , staff was pleasant to work with, spoke ahead of time to part to order my tires and were there when I came in for my appointment helpful , staff was pleasant to work with, spoke ahead of time to part to order my tires and were there when I came in for my appointment More

by Avalanche Verified Customer Verified Customer

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Great Staff, Great Dealership Overall I'd rate this establishment five stars all the way. Jacob was patient and knowledgeable at the time of purchase. The staff here are kind and worthwhile dealing w establishment five stars all the way. Jacob was patient and knowledgeable at the time of purchase. The staff here are kind and worthwhile dealing with. I highly recommend this Dealer to anyone purchasing a new vehicle for the first time or just in search of something suitable based on their selection options! More

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Awesome people. .very competent..very friendly…honest and price is fair.. Great place to buy & service a car .very competent..very friendly…honest and price is fair.. Great place to buy & service a car More

by RACKFABRY Verified Customer Verified Customer

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