Keith Schulte | Page 7

Great service. I was very pleased by the care and thoughtfulness of the workers. Thank you! thoughtfulness of the workers. Thank you! More

by jjohnsongrove Verified Customer Verified Customer

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Excellent service . Very professional and also helpful . Also I was informed via text about status ! Also I was informed via text about status ! More

by SMRK Verified Customer Verified Customer

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ConfusingLack of information or no information provided Confusing Lack of information or no information provided as to what is wrong with my car Confusing Lack of information or no information provided as to what is wrong with my car More

by ROBERTS_MANISHA Verified Customer Verified Customer

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Bought 2 cars from them.very pleased witg service dept.will go back againvery thorough. dept.will go back againvery thorough. More

by OELSCHLAGER1946 Verified Customer Verified Customer

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Damaged my vehicle and never fixed the scratches/dents. Replaced the tail light only when I tried to inquire / question about it they demanded I leave the premises and threatened to call the police when I Replaced the tail light only when I tried to inquire / question about it they demanded I leave the premises and threatened to call the police when I was trying to get my stuff from the waiting place. More

by oirongo Verified Customer Verified Customer

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My car's rear backup camera was not working. The service person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which con person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which confused me since the issue had nothing to do with audio. He said it would cost $7XX to fix the backup camera, or so I thought. I declined the repair since the backup camera is not critical, and I didn't have the money to fix it. When I picked up my car the entire monitor was not working, but the monitor was working perfectly fine with no issues other than the backup camera when I dropped off the car. Long-story-short, they replaced the monitor at no charge and eventually resolved the situation to my satisfaction, however several interactions with the service team were disappointing, and I am going to trade in my hybrid for a non-hybrid so I can get my car serviced by my regular neighborhood auto repair shop and not have to work with the dealer service department any more. I also realize that many industry's service teams are struggling in the pandemic, and I am trying to keep this in perspective, but I feel they broke the monitor and didn't initially take responsibility for that. More

by Accord Hybrid Verified Customer Verified Customer

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Staff is extremely helpful and friendly. They were able to get me in at the last minute and took care of all my cars service needs! to get me in at the last minute and took care of all my cars service needs! More

by nelson4324 Verified Customer Verified Customer

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Appointment was to be scheduled week after sale. Took longer than expected to get scheduled for apointment repair. Recieved call vehicle was ready, mile from dealership recieved another call stating vehi longer than expected to get scheduled for apointment repair. Recieved call vehicle was ready, mile from dealership recieved another call stating vehickle was not ready and had to wait More

by MOOSE3307 Verified Customer Verified Customer

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Great service I really appreciate it they did a great job always friendly and willing to help. I know anytime I go I’ll get the best possible service. always friendly and willing to help. I know anytime I go I’ll get the best possible service. More

by fmohamed Verified Customer Verified Customer

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The staff was friendly, the booth for waiting was clean and quiet and my car was serviced quickly and neatly. That is all, I ran out of words and quiet and my car was serviced quickly and neatly. That is all, I ran out of words More

by kampianakis Verified Customer Verified Customer

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