Keith Wallace | Page 6

This dealership is HORRIBLE!!! They’re dishonest, rude, not friendly, snobbish, and plain out liars and thief’s. I’ve been in business with this dealership since 2017, and have had one after another unplea not friendly, snobbish, and plain out liars and thief’s. I’ve been in business with this dealership since 2017, and have had one after another unpleasant visits to the dealership. From charging me for what’s suppose to be a courtesy vehicle to overcharging me for repairs due to the economic situation has gotten me to want to disassociate myself from the brand entirely. Unfortunately this is the only dealer close to me within my area so I am ultimately at a crossroads with parting with not only a vehicle I absolutely love but also the brand as a whole. This dealership needs a complete makeover within its morals, ethics, and customer service. WORSE EXPERIENCES EVER More

by K.forrest24 Verified Customer Verified Customer

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Very excellent group of people Always friendly, very attentive. Very professional. Service dept is excellent. Great loaner cars. The appointment set up was very convenient, in and Always friendly, very attentive. Very professional. Service dept is excellent. Great loaner cars. The appointment set up was very convenient, in and out, no wasted time. More

by bpotter35 Verified Customer Verified Customer

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Thank you BMW! Pulled right in and Luc directed me to have a snack while I watched the football game in the lounge. Before I knew it the car was pulled up to the front door freshly washed and ready to go have a snack while I watched the football game in the lounge. Before I knew it the car was pulled up to the front door freshly washed and ready to go! That’s how you do service! More

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Great service overall From the minute we walked in to drop out bmw 3 series for scheduled maintenance, we were met with friendly smiles. Like every time, we were in and ou From the minute we walked in to drop out bmw 3 series for scheduled maintenance, we were met with friendly smiles. Like every time, we were in and out quickly and were given a rental so our day was not interrupted. Throughout the day we were kept informed of where they were in the process of our maintenance and were done before the time they quoted us it would be available to pick up. Very satisfied with the service we receive. More

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Maintenance Due Friendly Timely. Pleasant I found out that the maintenance warranty had changed with out any knowledge of this. It was quite a surprise and not Friendly Timely. Pleasant I found out that the maintenance warranty had changed with out any knowledge of this. It was quite a surprise and not a pleasant one. Quite a few things have changed in the 20 years of my being a customer I understand the need to be profitable I do feel as thought changes should come to those of us which are affected by the change I was thinking maybe i need to look into a different dealership when my lease is up, this was not the first time that lack of information affected me. John and Keith handled my situation in a most pleasant and helpful way. I gave me faith in the dealership again. Thank you both More

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Great service department Great dealership to visit, great people, always willing to help a person in need. Great prices, great service. Free Starbucks coffee while you wait fo Great dealership to visit, great people, always willing to help a person in need. Great prices, great service. Free Starbucks coffee while you wait for your service and even a snack at no charge. More

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Still no action Left you a review on 11-5-18 which you responded to on that same day and I responded to your reply on 11-6-18 and have never received a response in re Left you a review on 11-5-18 which you responded to on that same day and I responded to your reply on 11-6-18 and have never received a response in return nor has there been any action taken to fix the car. The car clearly had the transmission grinding issue when it was put on the lot, advertised and sold to an 18 year old High School student. It now makes sense as to why you accepted my offer for the car even though it was a good but under what book value was that I had researched when negotiating the deal for my Daughter, you knew and just wanted to unload the car on someone so that they would have to deal with fixing the issue rather than doing the right thing and fixing it! There is no way that the car did not have the issue when it was sold to us because the very first time we got up to speed, which can not be achieved unless you are on the 4 lane highway, and was able to shift from 4th to 5th it made the grinding sound! Your response of offering to fix it under the 50/50 warranty is insulting and shameful at best because you know it should have been fixed 100% by you but your slimy rip-off tactics have left a 18 year old high school senior that only works part time faced with potentially having to fix the problems because you refuse to. Had an issue popped up after we had made the 4.5 hour trip back to PA and had some miles on the car then I would be happy to accept the offer of the 50/50 repair but it did not appear after a several hour drive home to PA but rather appeared as soon as the car was taken up to enough speed that you needed to shift from 4th th 5th. It is as if you do not understand english or the fact that "The grinding issue was wrong with the car when it was sold to us"! Please explain to me and anyone that reads this review or is unfortunate enough to buy from your dealership why this repair should be paid for at all by myself or my 18 year old daughter when it was sold to us with this transmission grinding issue? More

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My BMY recall experience I chose to take our 328 to BMW of Toledo after receiving a recall, not only did they repair the current issue they also fixed two more recalls that I I chose to take our 328 to BMW of Toledo after receiving a recall, not only did they repair the current issue they also fixed two more recalls that I didn’t know about. BMW of Toledo also did a thorough check of my vehicle letting me know of a few issues that needed my attention and even washed my Beamer. I highly recommend this particular dealership over any other in my area. More

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Great service department Fair and honest service, although they are busy when i dropped off my car they gave me a new loaner car to drive for FREE. Pickup my car, clean and r Fair and honest service, although they are busy when i dropped off my car they gave me a new loaner car to drive for FREE. Pickup my car, clean and repairs done properly. More

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Had to get recall repair Fixed the recall and completed all other maintenance. No issues! John was quick to get me in and get the courtesy car ready. Check out was a breeze! M Fixed the recall and completed all other maintenance. No issues! John was quick to get me in and get the courtesy car ready. Check out was a breeze! My car was washed and ready to go! More

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