"I was greeted very warmly by Kelcey - she was very..."
I was greeted very warmly by Kelcey - she was very knowledgeable and helpful in assisting me with finding the right car - she also was very knowledgeable on all of the “bells and whistles” of the my new MDX- would highly recommend her to anyone looking for a vehicle
Hi, thank you for taking the time to rate us! You really made our day today.
January 02, 2020
"From the moment I walked into RICHMOND Crown Acura, I was..."
- Dorna B
From the moment I walked into RICHMOND Crown Acura, I was welcomed with smiles from all around! Kelcey Thacker greeted me and introduced me to all the great people who help make it a successful place. Kelcey was extremely helpful and if she didn’t know the answers “the Dave’s” or Josh were there to help.
To make my decision I had to make a few trips but every time I arrived everyone offered to help. It was truly one of the deciding factors to my choice and I’m very excited with my RDX!
Thanks to all! Kelcey, Josh, Dave, Dave and Mike! Here’s to a great 2020!
Thank you Dorna B! We hope to be of service to you again!
December 21, 2019
"I was in the market for a used vehicle iand Crown Acura..."
I was in the market for a used vehicle iand Crown Acura had a car in which I was interested. Kelsea Thacker was the sales person that I first contacted and she was very helpful and providing information on that vehicle as well as others as alternatives and she made the sales experience flawless! it was very smooth and efficient and I ended up with a wonderful car at a great price!
"Kelcey was a lovely and trustworthy salesperson to work..."
Kelcey was a lovely and trustworthy salesperson to work with. She took her time explaining the process to me and taking me on a test drive. Overall, my experience with Kelcey at Crown Acura was wonderful and efficicent. It will be an easy decision to purchase my next car from this dealership. I highly recommend Kelcey as who you should see on your next visit.
bdm, we are delighted to see this rating! Have a great day!
December 02, 2019
"Aim to please"
We bought our 2019 Acura this summer at the Crown Acura dealership in Richmond. I did a lot of shopping beforehand, and stopped in a couple of times before we made the purchase. Derrick Gahagan and Kelcey Thacker both were very patient and helpful each timer I popped in, and I am very happy with my choice of car. If they didn't have answers to my questions, they found the answer. My only suggestion for the dealership is to provide the car manual to the customer while they wait for the paperwork to be completed.
We really appreciate this positive review! Thanks so much!
November 28, 2019
"I usually hate car shopping, but Crown Acura and Kelsey..."
I usually hate car shopping, but Crown Acura and Kelsey made it a very nice experience. I started looking at Acura RDX’s in August, but wasn’t ready to buy yet. There was no pressure to buy. A few months later I was contacted and enticed by some deals that I could take advantage of. I was sold!! Love my new RDX and everyone at Crown Acura that made it a great experience
Recently I visited the Richmond Crown Acura by myself to drive a MDX. I was approached by Kelcey and was pleased that there was a woman sales person. While test driving, she made me comfortable and answered questions knowledgeably. I had never driven an Acura before and probably won’t buy this car, but I would visit this dealership again bc I like their no- pressure approach and Kelley’s friendly efficient manner.
"Kelcey was an awesome help! She was very responsive and..."
Kelcey was an awesome help! She was very responsive and knowledgeable. She definitely had my best interests in mind. Josh was also great throughout the entire process. Would recommend them for any needs.
Kelcey was very helpful but not pushy. She was willing to show me whatever car I wanted to see. She followed-up without being aggressive. I would highly recommend working with Kelcey if you are looking for a used car or a new Acura. The dealership in general was very pleasant to deal with. Sales Manager Josh was helpful and great to deal with.