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Kelli Maxwell
186 Reviews
186 Reviews
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186 Reviews of Kelli Maxwell
Verified Customer
August 01, 2025
service seems to be okay. i just want them to only do what they are told. ask me before doing anything else to the vehicle that i am paying for. even if the work is warranted i just want them to only do what they are told. ask me before doing anything else to the vehicle that i am paying for. even if the work is warranted or recalled work. do nothing to my vehicle without my approval. work was done to my cr and told to me afterwards. i did not appreciate that. More
by why_ty
Other Employees Tagged: Tiffany Cartwright
July 30, 2025
I was totally disappointed in my experience. There is absolutely no reason to have my car from 7:05 am to 4pm for brakes. Then for the service manager Tiffany to tell me that just because you br There is absolutely no reason to have my car from 7:05 am to 4pm for brakes. Then for the service manager Tiffany to tell me that just because you bring your car at 7 doesn't mean they will get to it at 7 means that your service center is behind and double booking appointments. If cars are left over from the day before a census and realistic expectations need to be communicated with customers. There's no need for appointments at all if you're still going to work as you please. And customers leaving their vehicles should not be skipped over to do customers that are physically waiting. More
by MemphisLashay
Other Employees Tagged: Kelli Maxwell
June 24, 2025
Dropped off my car 06/14 at 8:30am. Told Kelli, the service advisor, that my car was taking 30+ minutes to blow cool air while going full speed and AC blowing full blast. She advised me Told Kelli, the service advisor, that my car was taking 30+ minutes to blow cool air while going full speed and AC blowing full blast. She advised me that it is summertime and hot. I have driven this car through 2 summers without cooling issues. Her comment was condescending and rude considering I am not new to driving a car, this car, during the Mid-South summers. When I dropped the car off, she told me they would not diagnose it until 06/17 or 06/18. I checked in with Kelly at the end of the day 06/17 and she said she would not have answers until sometime 06/18. I text Kelly on 06/19 and got no response. I called the morning of 06/20 and spoke with Nate who was very helpful in getting me the status of my car. According to Nate, after talking to the tech, they needed my auth to replace the O rings and to an evac and recharge. Turns out Kelli was out of the office and not set to return till 06/24. Had I not called to check, would anyone have reached out to me for my auth to proceed fixing my car? Probably not. This is super disappointing, Southaven Honda. Nate was very helpful in getting my car back to me, and DeAndre who took car of me when I picked up on 06/21, was very helpful and apologetic. More
by Kandrews
Other Employees Tagged: Nate, Deandre
June 02, 2025
Kelli Maxwell is the best of the best. She handle my situation with expediency!!! Im so grateful for her. She kept me posted and the whole experience was Awesome Hats off to her She handle my situation with expediency!!! Im so grateful for her. She kept me posted and the whole experience was Awesome Hats off to her More
by BRENDADUDLEY828
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