Kellie Sforza

Avoid Lexus of Manchester at All Costs — A Masterclass in Deception and Incompetence If you value your time, money, and sanity, do not take your vehicle to Lexus of Manchester. This dealership is not accred Deception and Incompetence If you value your time, money, and sanity, do not take your vehicle to Lexus of Manchester. This dealership is not accredited with the Better Business Bureau, and based on my experience, it absolutely should be investigated—particularly the mechanic overseeing diagnostics and repairs. Here’s what happened: Following a full vehicle inspection, I was quoted $311.37 for a battery replacement and $356.74 for a bulb repair service. They also insisted I needed an oil change for $129.39 and new windshield wiper blades for $117.97. I approved these services, totaling around $1,000 with fees, assuming this would address the car’s immediate issues. That’s when things took a turn. After I had paid and the above services were supposedly completed, they suddenly “discovered” multiple additional issues—none of which were mentioned during the full inspection. It’s not just suspicious—it’s absurd. How can a comprehensive inspection miss what they would later call critical safety concerns? At that point, they claimed my auxiliary radiator or inverter radiator was leaking coolant (with pictures sent for effect), and that the ride height sensor was broken, a supposedly major safety concern. Once again—these were not mentioned in the initial report. I had already approved the first round of repairs and now felt coerced into approving more. They presented it as urgent and irreversible. Reluctantly, I agreed. I was now out $3,716.72 in total repairs. If the story ended there, I might have chalked it up to poor communication or aggressive upselling. But it didn’t. Despite being told the car was now safe and wouldn’t need additional repairs “for a while,” the vehicle completely broke down just 14 days later. It wouldn’t start. Triple AAA and the tow truck driver tried everything. It wasn’t the battery. It simply would not start. When I had it towed back to Lexus of Manchester, they diagnosed a completely new issue: the A/T Transmission Mode Switch. They claimed the car couldn’t recognize when it was in “park” or “B” mode and said this would cost an additional $1,985.00. That would have brought my total repair bill to over $6,000. I asked what they would offer me for the vehicle if I chose to sell it instead. They had the gall to offer me $100.00. Yes, you read that correctly: One. Hundred. Dollars. At this point, I was beyond livid. I had poured over four thousand dollars into a car they now deemed nearly worthless—and all of it could have been avoided. Once I finally managed to transport the vehicle to my trusted mechanic in Massachusetts (whom I couldn’t reach initially due to being in New Hampshire), he found the true root cause of the issue—the transmission mode switch, the very problem that was likely causing all the previous malfunctions. He repaired it for under $300. Even worse? He told me: * The original battery was working fine and never needed replacement. * The battery they replaced it with couldn’t even be charged a few months later and my mechanic had to place an entirely new battery in (for a fraction of the cost they charged) * There was no serious coolant leak—that claim was wildly exaggerated. * The ride height sensor issue was irrelevant and not a safety concern. * The rest of the work could have been done for a fraction of what I paid. In conclusion, I was misled, overcharged, and exploited. The car broke down days after Lexus of Manchester declared it fully serviced. And the one actual issue was the only one they failed to catch during their so-called inspection. This is not just bad business. It’s unethical, dishonest, and—frankly—should be investigated. I have receipts for every cent spent and all the communications to back this up. Save yourself the grief. Stay far away from Lexus of Manchester. What they did was criminal, of course no one has responded to my questions or concerns since bringing any of this to their attention. More

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Good service, complete and done correctly the first time. We had a billing issue that took several days to resolve, however part of that delay was due to the Thanksgiving weekend. I will happily be returning We had a billing issue that took several days to resolve, however part of that delay was due to the Thanksgiving weekend. I will happily be returning for more service in the future. The shop is a clean, safe, inviting place to go with many amenities for waiting customers (snacks, coffee, other drinks, internet access, comfortable seating, and even some work desks). More

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IRA Lexus cares about the customers. When my Gx460 nav system stopped working and car was out of warranty, they worked with Toyota and replaced it at no charge to me. They always make m When my Gx460 nav system stopped working and car was out of warranty, they worked with Toyota and replaced it at no charge to me. They always make me feel welcome and sales & service folks are top notch. More

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Pleasure to deal with. Maintenance done correctly and quickly. Saved used parts as I requested. Maintenance done correctly and quickly. Saved used parts as I requested. More

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My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here an straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible. More

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Excellent customer service and sales group! Professional organization. I was well taken and my service needs were taken seriously. Professional organization. I was well taken and my service needs were taken seriously. More

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had simple synthetic oil change completed on11/21. scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I em scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I emailed the shop manager of she didn't respond to my inquiry. On top of all that they didn't even wash the car and didn't reset the oil change indicator. Darhelys Enriquez was service advisor More

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Sold me a $350 spare key that did not include the metal key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thin key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thing. More

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They are just wonderful! I even had a great chat with Kelli about her cats!! I even had a great chat with Kelli about her cats!! More

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The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Ma jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership More

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