Kelly Blackwell

Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has b Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

by MMORSY Verified Customer Verified Customer

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Everyone was great especially Autumn. That was my first time going to Stivers Ford and it was a great experience That was my first time going to Stivers Ford and it was a great experience More

by ITSLEA Verified Customer Verified Customer

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This dealership is horrible with any contact after the sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty wi sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty with Warranty Solutions that wouldn't even cover the engine. It was towed in on Christmas Eve and didn't get the vehicle back from them until March 17th. I had so much run around between the service department avoiding me and then Warranty Solutions denied the claim (after going back and forth with the break down of the engine that the warranty company required) due to the car being modified (lowering springs), and they don't cover modified vehicles. During this time, I had emailed the general manager to discuss the situation and got ZERO response from him. NONE. The dealership covered the engine and now over a month later... I'm still waiting on word for the refund of the bad warranty that was sold to me. They offered a refund to the financing company or roll it over into a FORD warranty. I've emailed and texted and left voicemail for sales manager and the finance person that handled our sale. DO NOT BUY FROM THEM!!!!! . I feel like I've been overly patient. I understand things take time, but this is absolutely RIDICULOUS. More

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Krysta made the world of difference in our experience buying an f150 lighting yesterday. Throughout the prices we great and she did a great job including my family in the process since they came along buying an f150 lighting yesterday. Throughout the prices we great and she did a great job including my family in the process since they came along with me. 100% recommend hey to anyone. Kelly was great at working through the numbers I needed for what I was looking for. Overall great team and experience More

by TAMA Verified Customer Verified Customer

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The dealership overall was fantastic with my car buying experience. They kept me updated throughout the entire process. experience. They kept me updated throughout the entire process. More

by RICARDO15_C Verified Customer Verified Customer

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We really was thrilled with the whole process of buying our new Mustang. Everyone was very good to us. I couldn’t have found a better auto dealership to deal with. Thanks to everyone there that helped us t our new Mustang. Everyone was very good to us. I couldn’t have found a better auto dealership to deal with. Thanks to everyone there that helped us thru the buying experience. More

by BRNBRC2 Verified Customer Verified Customer

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Great place I would send anyone there the people there are good people felt like I was already part of the family when I walk in are good people felt like I was already part of the family when I walk in More

by JARONMWILLIS Verified Customer Verified Customer

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Best service I have ever had buying a vehicle would recommend to everyone i know great experience recommend to everyone i know great experience More

by KELLYHERRING1 Verified Customer Verified Customer

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Colton wad great to work with. Help me thru the entire process. It was as great experience Help me thru the entire process. It was as great experience More

by JTKARR Verified Customer Verified Customer

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Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was running our credit check and preparing documents to sign. This is terrible way to do business and earn trust. I've asked for a manager to call and explain how this happens and no one will call back. If you have ANY hesitation about the trustworthiness of this business, go with your gut. They cannot be trusted. Carter, sales associate was very apologetic, but no manager will call me back. Run away fast, there are certainly better companies to work with! More

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