Kelly Frank | Page 7

My experience buying my vehicle was the best I have had at a dealership. Kelly Frank was exceptional (5-stars) and made the process extremely smooth and easy. He shared information with me throughout the at a dealership. Kelly Frank was exceptional (5-stars) and made the process extremely smooth and easy. He shared information with me throughout the process that although wasn't exactly what I wanted to hear was fair, accurate and professional. There were two (2) major challenges/issues. First, I initially ordered my Ford Maverick in May 2022. Due to supply chain issues and manufacturing delays there was/is no planned start date for the completion of the vehicle I ordered. Kelly was able to find me a vehicle (hybrid Maverick) that the original buyer decided not to purchase. Therefore, I was offered the vehicle and purchased it. I am still looking to purchase the vehicle I originally ordered when it gets built. The second item is an ISSUE. The dealership charged me a $4500 premium over MSRP to buy the vehicle. My problem is that sense I had a STANDING ORDER and had been waiting 11 months, I would have EXPECTED to get the vehicle at MSRP, which is what would have been fair, since I committed to buying the vehicle. More

by fjonevans Verified Customer Verified Customer

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Kelly Frank has been exceptional through my ordering and delivery of a new Super Duty. Even after I took delivery and discovered an engine oil leak, Kelly went above and beyond to track the repair and made delivery of a new Super Duty. Even after I took delivery and discovered an engine oil leak, Kelly went above and beyond to track the repair and made sure I had a loaner vehicle during the down time. I recommend Kelly and Interstate Ford very highly!! More

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Salesman was amazing. Finance did an excellent job getting me approved. Will work with them again. Finance did an excellent job getting me approved. Will work with them again. More

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Current truck was in for check engine light and running rough. Turns out it needed a motor and instead of dumping money in to an old truck I asked to see what was on the lot. Kelly in sales called me with rough. Turns out it needed a motor and instead of dumping money in to an old truck I asked to see what was on the lot. Kelly in sales called me with 30 minutes. Picked out a truck in the next hour and was all done shortly after that. Finance was a breeze as well. More

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Kelly was great. If it was not for him we would have never gotten a great car. I traded in a car before I really wanted to and was wondering what we would do as we we If it was not for him we would have never gotten a great car. I traded in a car before I really wanted to and was wondering what we would do as we were waiting for 2 new cars to come in. Kelly let me know they had a Timberline Expedition coming in that had not been sold yet. PERFECT!!! We bought it a couple weeks before it arrived. If he had never mentioned it we would still be looking as everything is sold out. Great experience and loved Kelly's calm and laidback approach. Thank you Kelly!! More

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Kelly was amazing in helping me find a vehicle. He made the experience really easy and friendly. He went out of his way to help me. I will recommend interstate ford to others. He made the experience really easy and friendly. He went out of his way to help me. I will recommend interstate ford to others. More

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From selling my truck and ordering/receiving my brand new Bronco, I was very pleased and happy with Interstate Ford and my salesman Kelly Frank. No dealership is perfect but my experience was one of the best Bronco, I was very pleased and happy with Interstate Ford and my salesman Kelly Frank. No dealership is perfect but my experience was one of the best 5 out of 5 stars. No surprise ADM, or special fees added to my special order Bronco. I will consider buying/ordering from them again. More

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Both of the salesmen I dealt with were very personable and friendly. The overall purchase was smooth and enjoyable and they treated me very well. Would highly recommend!!! and friendly. The overall purchase was smooth and enjoyable and they treated me very well. Would highly recommend!!! More

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Kelly Frank processed my truck order quickly and kept me updated throughout the process. Although he is very busy with the demand for vehicles, he always took the time to help when I called him. When my tru updated throughout the process. Although he is very busy with the demand for vehicles, he always took the time to help when I called him. When my truck arrived he contacted me quickly and we arranged a time for me to pick up my beautiful 2022 F-250. I was in and out of the dealership in 2 hours. The finance manager was quick and efficient and not pushy to upsale warranties. I traveled from Parker CO to Dacano CO and it was well worth the trip. More

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Extremely clean, liked the covered area to show vehicle, it appeared to be a calm dealership. Kelly Frank was a pleasure to deal with, I am thinking of a EV Mustang and will call Kelly first. People like K it appeared to be a calm dealership. Kelly Frank was a pleasure to deal with, I am thinking of a EV Mustang and will call Kelly first. People like Kelly a total asset to the dealership More

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