Kelly Hartung
Kelly Hartung at Eau Claire Nissan

Kelly Hartung | Page 4

Service Advisor

Eau Claire Nissan

3214 Mall Dr
Eau Claire, WI 54701

Contact Me
4.9
127 Reviews

Dealership Experience

2 yrs

Industry Experience

6 yrs, 2 mos

Languages Spoken

English English

4.9

127 Reviews

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127 Reviews of Kelly Hartung

May 28, 2026

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Employee Rating

friday night, 22 may, i found myself in a quandary when i was stopped by the local constabulary in menomonie for having a burned out low beam headlight on my vehicle. since this was a holiday weekend and no More

by DIKNOPULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Eau Claire Nissan responded

Thank you for taking the time to share such a detailed review. We’re glad we were able to get you in quickly and help resolve the headlight issue, especially with the timing and stress of a holiday weekend. We also appreciate your patience navigating a busy morning and getting everything sorted out. We understand how frustrating those situations can be, and we’re happy we could make things a little easier for you. If you ever need anything in the future, we’re here to help—thank you again for choosing us, and stay safe out there!

May 09, 2026

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I was a customer from out of town, and chose to find the local Nissan dealer for my Nissan vehicle service. I was a bit surprised the needed main part was out of stock and also once said part arrived the n More

by izzy223
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Eau Claire Nissan responded

Thank you for taking the time to share your experience. We’re sorry to hear that the timing of the repair and parts availability caused frustration during your visit, especially while you were traveling from out of town. We understand how important it is to get service completed promptly in those situations, and we regret that we didn’t meet your expectations on turnaround time. We appreciate your feedback and will use it to review how we handle out-of-town service priorities and communication around parts delays. If there’s anything we can do to help further or if you’d like to discuss your visit, please feel free to reach out.

May 04, 2026

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Outstanding- great service - upfront & direct customer communication! This group does great work with timely quality service. More

by riegerkelly
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Recommend Dealer
Yes

Other Employees Tagged: Josh Canziani, Ryan Miley

Jun 24, 2026

Eau Claire Nissan responded

Thank you for your kind words! We strive to provide exceptional service with a clear and open communication. It's our pleasure to deliver timely and high-quality work for our customers.

April 18, 2026

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Excellent customer interaction and customer service, timely completion and excellent attention to details. Was very pleased with everything at the dealership. More

by GMILLER170
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Nikki Ulberg

Jun 24, 2026

Eau Claire Nissan responded

Thank you for the wonderful review! We are so glad to hear that you had a great experience with our team and that you were satisfied with our customer service, attention to detail, and timely completion. We appreciate your business and hope to see you again soon at our dealership!

April 16, 2026

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Great service and sales departments fast and efficient services doesn’t try to sell unnecessary repairs on your vehicle. More

by csleep4s
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Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Nikki Ulberg

Jun 24, 2026

Eau Claire Nissan responded

Thank you for your kind words! Our team takes pride in providing fast and efficient services without pressuring our customers into unnecessary repairs. We appreciate your support and loyalty. See you soon!

April 13, 2026

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I got my scheduled service date confused. They were still able to get my car serviced the day I brought it in. More

by dawnmalina
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Nikki Ulberg

Jun 24, 2026

Eau Claire Nissan responded

We're glad we were able to accommodate you, even with the mix-up! Our top-notch team is always here to help with any service needs. Thank you for choosing us!

April 10, 2026

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This was a recall service. The appointment was easy to make and the service was completed quickly. More

by baiocco728
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Derleth, Nikki Ulberg

Jun 24, 2026

Eau Claire Nissan responded

Thank you for choosing our business for your recall service! We strive to make the appointment process easy and provide efficient service. We appreciate your positive feedback!

April 08, 2026

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The whole team did a great job. i was happy with all aspects of the sale. More

by tyronecharlesworth
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Recommend Dealer
Yes
Jun 24, 2026

Eau Claire Nissan responded

Thank you so much for your positive feedback! We strive to provide excellent service and are thrilled to hear that you were satisfied with your entire experience with our team. We truly appreciate your business and hope to see you again soon.

April 05, 2026

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Service was completed with a smile and was told every step of the way what was happening thank you. More

by vortexes001
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Recommend Dealer
Yes
Jun 24, 2026

Eau Claire Nissan responded

Thank you for your kind words! We are thrilled to hear that our team provided excellent service with a smile and kept you informed throughout. Your satisfaction is our top priority and we look forward to serving you again in the future. Have a great day!

April 03, 2026

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They got me in right away for a recall on my vehicle. and got me out in a timely matter. More

by SMEYER4107
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Recommend Dealer
Yes
Jun 24, 2026

Eau Claire Nissan responded

Thank you for your positive feedback! We are always happy to prioritize any necessary repairs for our customers. We're glad we could assist you quickly and efficiently.

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