Kelly McMillen | Page 5

Auto Park Ford Bremen responded

We're sorry that you didn't have a completely satisfying visit, Denny. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Auto Park Ford Bremen responded

Thanks for sharing your experience. We’re glad our team identified the engine issue before beginning the front to back service on your Ford F-150 and kept you informed. We appreciate your feedback and the chance to help maintain your truck’s performance.

Auto Park Ford Bremen responded

We’re glad we could resolve your Ford Flex issue promptly and even come in under the original estimate. Thank you for your 5-star review and for highlighting our honest pricing. Kelly and our service team appreciate your feedback.

Auto Park Ford Bremen responded

We’re delighted to know we could assist with your Jeep’s repairs and that our team made you feel supported throughout the process. Kelly and everyone here appreciate your recommendation and are grateful for the opportunity to help. We look forward to being here for your Jeep maintenance in the future.

Auto Park Ford Bremen responded

It’s wonderful to hear you’ve trusted us with your Mercury Grand Marquis for over 20 years. Kelly will be delighted to know her care has earned your confidence. Thanks for continuing to rely on our team for your service needs.

Auto Park Ford Bremen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. I can assure we don't replace parts that are not broke, however we do offer recommendations on services that would be one hundred percent up to you if you chose to do them or not. There is a reason long time customers continue to come back to us over and over again despite that we may cost a little more. They know there vehicles will get fixed correctly and that we will stand behind any work that we do. These maintenance items, left undone, usually result in broken parts later on down the road and a much more costly repair. In regards to being over-priced, I would agree that we may be more than some other shops due to the fact that we have Master technicians and those other shops do not, which can cause some price discrepancies. To that point, most of our customers come to us because they know a certified technician will be doing the work and unlike other shops our technicians come out and discuss the issues with our customers. We also do our market research and know what our competitors charge so again I would disagree that we are over-priced and would say that we are competitively priced. Would be happy to discuss your particular situation and hopefully provide some clarity to the charges.

Auto Park Ford Bremen responded

We’re thrilled Kelly could offer you prompt support and clear updates on your Ford F-250. It’s wonderful to know your truck was returned clean and fully repaired. Thank you for your kind words.

Auto Park Ford Bremen responded

Thank you for trusting us with service on your Cadillac CTS after coming in for parts. We’re glad the process was excellent and look forward to helping keep your vehicle running smoothly.

Auto Park Ford Bremen responded

Thank you, Victor, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Auto Park Ford Bremen responded

Thank you for recognizing our team’s dedication during service on your Ford Mustang Mach-E. We’re glad you felt right at home and confident your vehicle was in good hands. We look forward to caring for your Mach-E again.