Kelly McNichol

Dealership service rep does not demonstrate an aptitude for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left fo for communicating servicing status updates, picking up the phone to make himself available to the customer, and rarely returns voice messages left for him. He is only good at taking in the vehicle to be serviced and to ultimately notify you once it is completed - even if there have been delays along the way that should have been related to the customer so that expectations of completion can remain matched with reality. On multiple occasions I have been promised things that ended up not being fulfilled - costing me time and trust. Honesty of the service department employees is not necessarily the best - as damage to the vehicle occured while being serviced and this was not reported to the owner and had to be proven via review of video security footage once discovered by the owner. The dealership you're that it provides a novel feature online that allows the service customer to follow at what point in the servicing process their vehicle is at the moment. Also, this also includes a video taken during servicing where the mechanic explains what was done. Once, this was provided and found to be very impressive. Recently, the video feature contained no video of the servicing and the "progress timeline" remained at or near the very beginning of the "service journey" until the work was finally completed two weeks late. The dealership has on multiple occasions used the excuse that they are a new Genesis dealer and that they are working out some issues. However, Benzel-Bush Motorcars has been around for many decades and is supposed to know how to treat a customer after the sale. There is nothing special about their dealership other than a new showroom. The methods and practices of the personnel are no different than most others. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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Extremely pleasant experience from beginning to end. Both Kelly and Jason we are quite informative and kept me in the loop throughout the whole process. Both Kelly and Jason we are quite informative and kept me in the loop throughout the whole process. More

by azvulun Verified Customer Verified Customer

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Friendly knowledgeable staff. Good service efficient. Will keep going back there to get my vehicle serviced . Thank you Good service efficient. Will keep going back there to get my vehicle serviced . Thank you More

by DEBORAH.BARNARD18 Verified Customer Verified Customer

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professional, efficient, helpful and good service. My nearest and most friendly dealer with big service area. My nearest and most friendly dealer with big service area. More

by NADIAWANG47 Verified Customer Verified Customer

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They lack communication etiquette. They initially told me they'd have my car ready in 3 days and it turned into a 10 day affair. There were several days I left voice messages for the They initially told me they'd have my car ready in 3 days and it turned into a 10 day affair. There were several days I left voice messages for them and didn't get replies until a day or 2 later. More

by TimHouston Verified Customer Verified Customer

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Very profesional and a relaxed atmosphere in the dealership Jason was curtíos and very helpful. dealership Jason was curtíos and very helpful. More

by TONYLOPEZONE Verified Customer Verified Customer

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My entire experience with Genesis of Englewood was excellent starting with the receptionist who answered the phone to dealing with John and also the service! Thank you excellent starting with the receptionist who answered the phone to dealing with John and also the service! Thank you More

by Richard Verified Customer Verified Customer

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Always get great service here, and John is the best. I will only bring my car here I will only bring my car here More

by mikejoy1285 Verified Customer Verified Customer

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Every employee has a smile- says hello - and you can tell they care about their customers they care about their customers More

by JOHNPUNGITORE Verified Customer Verified Customer

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Very professional and efficient. Picked up and delivered car when complete. Effective communication throughout. Very happy overall. Picked up and delivered car when complete. Effective communication throughout. Very happy overall. More

by KIMBERLYAGRESTA Verified Customer Verified Customer

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