Kelly McNichol

Clean, friendly, efficient, courteous. I wish I had bought from them rather than the terrible dealer I used. I wish I had bought from them rather than the terrible dealer I used. More

by joel.barbarito Verified Customer Verified Customer

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This was my first experience with Genesis of Englewood. My original dealer where I purchased my car new no longer sells or services Genesis. After multiple trips to that original dealership to repair an is My original dealer where I purchased my car new no longer sells or services Genesis. After multiple trips to that original dealership to repair an issue that arouse after about six months of ownership, the issue was never properly repaired. At Genesis of Englewood, after explaining the problem to Kelly, the Service manager at GOE, and the service technician, instead of a runaround, they acknowledged the problem and ordered a replacement part and will schedule a visit to install. So far, so good. As a previous Lexes customer of about twenty seven years, I was used to a very high quality service experience. I love my GV70, in fact choose it over the Lexus RX350. Again thanks to GOE service manager Kelly for giving me optimism that Genesis warranty service may be closer to the Lexus service experience which kept me a loyal customer for twenty seven years. More

by PRUGGIERO Verified Customer Verified Customer

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Kelly McNichol is an amazing service manager, with extensive experience serving customers in the luxury automotive space. She is friendly, timely, and very professional in her work and communications. extensive experience serving customers in the luxury automotive space. She is friendly, timely, and very professional in her work and communications. Genesis has a bright future with dealerships like Genesis of Englewood and service leaders like Kelly. Thank you for providing me with such a wonderful experience. More

by Joe Kim Verified Customer Verified Customer

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Excellent service They did they were supposed to do Pleasant and professional I would recommend them do Pleasant and professional I would recommend them More

by SHADLER111 Verified Customer Verified Customer

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The dealership was prompt and efficient. Everyone I dealt with was professional and friendly. Everything was timed well, with my car being ready earlier than anticipated. Everyone I dealt with was professional and friendly. Everything was timed well, with my car being ready earlier than anticipated. More

by MGRABOW Verified Customer Verified Customer

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Everyone I talked to was very friendly. John explained the process well and helped understand the schedule and time table of my recall process John explained the process well and helped understand the schedule and time table of my recall process More

by JPJPARK546 Verified Customer Verified Customer

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Great job. Quick turnaround. Loaner car provided with no problem. Highly recommend the service and team. Quick turnaround. Loaner car provided with no problem. Highly recommend the service and team. More

by JEFFAYES Verified Customer Verified Customer

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Good experience…always helpful . .see you guys next time …valet team is the the best .see you guys next time …valet team is the the best More

by ROOZEENA2K Verified Customer Verified Customer

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Quick efficient service. Scheduling to picking up my car was an easy process overall. However this survey app was difficult to use to enter this message. Scheduling to picking up my car was an easy process overall. However this survey app was difficult to use to enter this message. More

by JACQUE.Y.PARK Verified Customer Verified Customer

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Very un professional did not help me at all and they gave me a loaner car that broke down on me on the road and did not even fix my car that I dropped off and left it for a week all they did was update my ca me a loaner car that broke down on me on the road and did not even fix my car that I dropped off and left it for a week all they did was update my car and they didn’t want to warranty the parts on my car which I have a 3 year warranty on the car so they just wasted my time and money and did not take care of me at all More

by Mohamed tobishat Verified Customer Verified Customer

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