Kelly McNichol | Page 20

Their services is excellent so far. Great customer service and also service was done on time Great customer service and also service was done on time More

by rich2pm Verified Customer Verified Customer

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Extreme customer focus very friendly attentive to customer needs top notch quality service ultra reliable customer needs top notch quality service ultra reliable More

by Michael.e.prevoznik Verified Customer Verified Customer

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My car failed on a trip to Maine. The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the statu The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the status of the repair, and escalated it through Genesis. My car was out of service for over 2 weeks, but I believe that the dealership did the best they could under difficult circumstances. More

by palmtrees619 Verified Customer Verified Customer

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I had a great interaction with this dealership. I had no problems and 100% recommended them. They are the best Genesis dealer you can find in the tri-state area. I had no problems and 100% recommended them. They are the best Genesis dealer you can find in the tri-state area. More

by GABAY.VICTORIA Verified Customer Verified Customer

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John was great, very helpful. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. More

by LADYDYDI0149 Verified Customer Verified Customer

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Professional, courtesy,helpful, care about the customer's concerns over Tall Excellent customer service. Thanks to Neil Fraser and Steve. concerns over Tall Excellent customer service. Thanks to Neil Fraser and Steve. More

by Onlyford1987@aol.com Verified Customer Verified Customer

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From the appointment to the loaner to the finish to the pick up was perfect pick up was perfect More

by IRISRSCHWARTZ Verified Customer Verified Customer

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Excellent service in englewood genesis. You are the best in new jersey Thank you so mich You are the best in new jersey Thank you so mich More

by IRENE631028 Verified Customer Verified Customer

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They listen to my feedback to identify and fix the issue. John service adviser easy to work wit John service adviser easy to work wit More

by cliffng42 Verified Customer Verified Customer

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I’m disappointed with the service I received after purchasing my car. I discovered a scratch on the side mirror the same day I brought it home and reported it right away. It took a month to schedule t purchasing my car. I discovered a scratch on the side mirror the same day I brought it home and reported it right away. It took a month to schedule the repair, and when the team finally came, they arrived almost 2 hours late. I complained to Kelly about this, but instead of apologizing, she told me to talk to the Sales Manager. I am already dissatisfied that the scratch was present when I purchased the car. Not only did it take a month to get the repair done, but they also missed the scheduled appointment time, causing further inconvenience to my personal plans, and there was no apology at all. Overall, the lack of communication, delays, and employee attitude were very frustrating and unprofessional. More

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