Kelly McNichol | Page 27

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience with our service team and that Chris provided you with professional service, ensuring that your service was completed on time and that you understood any issues that arose. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that you had an excellent experience with our customer service team. Providing exceptional service and ensuring our customers feel accommodated and valued is our top priority, so we're thrilled that you found everyone to be accommodating and pleasant. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words and for sharing your positive experience with us! We're delighted to hear that you enjoyed your visit to our dealership and that you found our facility to be nice and clean. Providing a welcoming environment for our customers is important to us, and we're glad that you felt comfortable during your time with us. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We apologize for the lack of communication and the extended wait time you experienced during your recent service visit. Providing timely and efficient service is essential to us, and we regret that we fell short of meeting your expectations on this occasion. We understand your frustration and disappointment, especially with the initial estimate not aligning with the actual service duration. Your feedback is invaluable to us, and we will use it to improve our processes and ensure such lapses in communication do not happen again. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our team to be very friendly and quick in their service. We take pride in our staff and their dedication to providing excellent customer service. Your encouragement means a lot to us, and we appreciate your well wishes. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that our loaner service made your visit more convenient. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us, and we're glad to hear that you were satisfied with the service overall. However, we apologize for the oversight in returning your car to you in a less-than-pristine condition. Your satisfaction is our priority, and we'll make sure to address this internally to prevent any recurrence in the future. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future with an improved experience. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We're thrilled to receive your positive feedback! Providing excellent service and keeping our customers informed every step of the way is a top priority for us. We're glad you found our updates, including the maintenance video, to be fantastic. I Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

We're delighted to hear that our Genesis team provided you with helpful and accommodating service! Ensuring our customers feel supported and valued is always our goal, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful feedback! We take great pride in delivering professional service and ensuring our customers receive the best experience possible. It's fantastic to hear that Christopher went the extra mile to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com