Kelly McNichol | Page 23

John was great, very helpful. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. More

by LADYDYDI0149 Verified Customer Verified Customer

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Professional, courtesy,helpful, care about the customer's concerns over Tall Excellent customer service. Thanks to Neil Fraser and Steve. concerns over Tall Excellent customer service. Thanks to Neil Fraser and Steve. More

by Onlyford1987@aol.com Verified Customer Verified Customer

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From the appointment to the loaner to the finish to the pick up was perfect pick up was perfect More

by IRISRSCHWARTZ Verified Customer Verified Customer

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Excellent service in englewood genesis. You are the best in new jersey Thank you so mich You are the best in new jersey Thank you so mich More

by IRENE631028 Verified Customer Verified Customer

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They listen to my feedback to identify and fix the issue. John service adviser easy to work wit John service adviser easy to work wit More

by cliffng42 Verified Customer Verified Customer

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I’m disappointed with the service I received after purchasing my car. I discovered a scratch on the side mirror the same day I brought it home and reported it right away. It took a month to schedule t purchasing my car. I discovered a scratch on the side mirror the same day I brought it home and reported it right away. It took a month to schedule the repair, and when the team finally came, they arrived almost 2 hours late. I complained to Kelly about this, but instead of apologizing, she told me to talk to the Sales Manager. I am already dissatisfied that the scratch was present when I purchased the car. Not only did it take a month to get the repair done, but they also missed the scheduled appointment time, causing further inconvenience to my personal plans, and there was no apology at all. Overall, the lack of communication, delays, and employee attitude were very frustrating and unprofessional. More

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It was amazing dealing with the dealership. Courteous, kind,prompt. Answered all my questions. My original dealer no longer deals with Genesis this dealership, however, came all the way from En Courteous, kind,prompt. Answered all my questions. My original dealer no longer deals with Genesis this dealership, however, came all the way from Englewood, New Jersey to Hamburg, New Jersey to make sure that I was satisfied and happy. I will definitely be buying my Next Genesis through them. Absolutely loved dealing with the dealership More

by Wendy Verified Customer Verified Customer

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The service staff at Genesis of Engelwood were very friendly and provided great service for my vehicle. friendly and provided great service for my vehicle. More

by SPW128 Verified Customer Verified Customer

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Terrible delearship, terrible service, terrible communication, terrible quality and finish of repair, eroded my trust in genesis communication, terrible quality and finish of repair, eroded my trust in genesis More

by KARAN.MODI9 Verified Customer Verified Customer

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Very friendly and comfortable environment. Figured out my car issue and got it resolved in a timely manner Figured out my car issue and got it resolved in a timely manner More

by shazgerson Verified Customer Verified Customer

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