Kelly McNichol | Page 24

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words! We’re truly sorry to hear you’re moving away, but we’re honored to have had the opportunity to support you. If you ever find yourself back in the area, we’d be delighted to assist you again. Best of luck in Virginia, and if you need any help with your new dealership or have questions in the future, don’t hesitate to reach out. Safe travels! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that you appreciated the fast service and the reminder we provided. We strive to make every aspect of your experience as smooth and efficient as possible. If you need any further assistance or have any questions, feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re delighted to hear that you received excellent customer service and that our team was both courteous and friendly. We’re glad the loaner vehicle was helpful during your repairs. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We apologize for the logistical hiccups you experienced due to the phone number issues. We’re glad to hear that, despite this, your overall experience was great. We’ll work on improving our processes to prevent similar issues in the future. If you need any further assistance, please don’t hesitate to reach out. Thanks again for your understanding and for sharing your thoughts! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that our team was helpful in answering your questions. We look forward to your next visit and are here to assist you with anything you need. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We’re thrilled to hear that you love your GV60 and that your service experiences at Englewood Genesis have been so positive. It’s great to know that John and the rest of our team have provided you with excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that scheduling your service appointment was easy and that all of our employees provided exceptional service. It’s great to know that your car was completed within the promised time frame and is running great. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re truly sorry to hear about the extended delay and the lack of updates regarding your service experience. This is not the level of service we strive to provide, and we understand your frustration. We also apologize for the condition in which your car was returned. Please know that your feedback will be taken seriously as we work to improve our processes. If you’re open to discussing this further, we would like to address your concerns directly and find a way to make things right. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re glad to hear that John kept you informed throughout the entire process and maintained a high level of professionalism. Your feedback is greatly appreciated, and we’re pleased that you had a great experience. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com