Kelly McNichol | Page 26

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish, even if our location is a bit of a drive for you. We’re grateful for your willingness to return and look forward to serving you again. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, and that our team’s kindness and the convenience of making an appointment met your expectations. It’s great to know that the ride service and car delivery to your office added to your satisfaction. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re delighted to hear that you had a great experience! Your satisfaction is important to us, and we’re glad we were able to meet your needs promptly. If you require any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your outstanding review! We’re thrilled to hear that your visit was exceptional from arrival to departure, and that you found all our employees to be service-focused. Your positive feedback is greatly appreciated, and we’re glad we made such a strong impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent service experience and that your vehicle was returned to you quickly and professionally. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

I'm deeply sorry to hear about your negative experience with us. Your feedback is incredibly valuable, and I apologize for any inconvenience or frustration caused by the lack of attention to your needs and the failure to return your calls promptly. Providing exceptional service and addressing customer concerns is our top priority, and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will use it to improve our communication and customer service processes moving forward. If you would be open to giving us another chance to make things right, please don't hesitate to reach out to us directly. We would welcome the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention, and I sincerely apologize once again for the inconvenience caused. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case. I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future. If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your recent visit with us! We're thrilled to hear that you had a pleasant experience at Genesis of Englewood and that our employees provided you with professional service, as usual. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional and that Steve, our pre-owned manager, made a positive impression on you. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our dealership to be modern, clean, and well-organized. Creating a welcoming environment for our customers is important to us, and we're delighted that you enjoyed your visit. Warm regards, Michael Hill mhill@benzelbusch.com